Terrible service!!!

Firstly - You will hold on untill you're blue in the face and feel like jumping off a building because of frustration, trying to get hold of 1-grid.

Secondly - Live chat, I sometimes have the window open for 40 mins + to try get hold of someone. Eventually when someone does respond, they end the chat within 5 minutes.

A few weeks back 1-grid was experiencing some email issues. No notification sent to their customers, only a notice on their network status page. This went on for a whole week where I did not get any feedback, untill writing on their Facebook page about their bad service. Now, I am In the process of a domain transfer because of this, and it's been almost a week now with no response as to when this will be done or what delay is.

Oh and Natalie (Customer experience champion) and Sonia (her manager) do not bother replying to emails too.