OB
Okker B
1 reviews | Active since Nov 2013
24 Jun 2025, 17:31
Terrible service and no support
After much frustration with the worst customer service we decided to move our domains, but have been unable to move away from 1-grid as they won't release our domains for transfer. Waiting 2 weeks - no support from tickets and nobody answers the phone. Our domains are being held by 1-grid against our will - nothing short of ********! If your staff spend less time posting **** 5 star reviews you might retain some customers.
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1-grid's replyOfficial
25 Jun 2025, 13:12 Hi Okker,
Thank you for your feedback and for raising your concerns regarding multiple ongoing struggles that you have been facing regarding reaching our Support, and getting your domains transferred out.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you so we have escalated a request to our Domain Transfers/Cancellations Team to reach out to you and they have been responding to your via your Support Ticket regarding the transfers, and next steps.
Please kindly review the details of the Support Ticket, and respond at any time so that our Team can attend to anything further needed from our end.
It would be appreciated.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding multiple ongoing struggles that you have been facing regarding reaching our Support, and getting your domains transferred out.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you so we have escalated a request to our Domain Transfers/Cancellations Team to reach out to you and they have been responding to your via your Support Ticket regarding the transfers, and next steps.
Please kindly review the details of the Support Ticket, and respond at any time so that our Team can attend to anything further needed from our end.
It would be appreciated.
Warmest regards,
The 1-grid Team
1-grid's reply25 Jun 2025, 13:12
Official
Hi Okker,
Thank you for your feedback and for raising your concerns regarding multiple ongoing struggles that you have been facing regarding reaching our Support, and getting your domains transferred out.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you so we have escalated a request to our Domain Transfers/Cancellations Team to reach out to you and they have been responding to your via your Support Ticket regarding the transfers, and next steps.
Please kindly review the details of the Support Ticket, and respond at any time so that our Team can attend to anything further needed from our end.
It would be appreciated.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding multiple ongoing struggles that you have been facing regarding reaching our Support, and getting your domains transferred out.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you so we have escalated a request to our Domain Transfers/Cancellations Team to reach out to you and they have been responding to your via your Support Ticket regarding the transfers, and next steps.
Please kindly review the details of the Support Ticket, and respond at any time so that our Team can attend to anything further needed from our end.
It would be appreciated.
Warmest regards,
The 1-grid Team