JB
Jancis B
1 reviews | Active since Oct 2024
31 Oct 2024, 15:32
Terrible customer service
I have been trying to schedule a meeting with 1-Grid since the 15th of October, no answer when you phone, no reply to your tickets, scheduled a video a call on their website, which 1-Grid did not attend. 1-Grid just have absolutely no interest to deliver any customer service. I eventually received a call back on the 24th of October just to be advised to log another ticket which has still not been addressed or resolved.
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Replies (1)
1-grid's replyOfficial
01 Nov 2024, 08:28Hi Jancis,
Thank you for reaching out. We appreciate your feedback, and we would like to sincerely apologise for the less-than-great experience.
We will connect with you directly, as we would like to address your concerns with you, and have escalated your Support Request to our Team to attend urgently. We really would like to help!
Thank you for your patience.
Kind regards,
Natalie from the 1-grid Team
Thank you for reaching out. We appreciate your feedback, and we would like to sincerely apologise for the less-than-great experience.
We will connect with you directly, as we would like to address your concerns with you, and have escalated your Support Request to our Team to attend urgently. We really would like to help!
Thank you for your patience.
Kind regards,
Natalie from the 1-grid Team
1-grid's reply01 Nov 2024, 08:28
Official
Hi Jancis,
Thank you for reaching out. We appreciate your feedback, and we would like to sincerely apologise for the less-than-great experience.
We will connect with you directly, as we would like to address your concerns with you, and have escalated your Support Request to our Team to attend urgently. We really would like to help!
Thank you for your patience.
Kind regards,
Natalie from the 1-grid Team
Thank you for reaching out. We appreciate your feedback, and we would like to sincerely apologise for the less-than-great experience.
We will connect with you directly, as we would like to address your concerns with you, and have escalated your Support Request to our Team to attend urgently. We really would like to help!
Thank you for your patience.
Kind regards,
Natalie from the 1-grid Team