CG
Colin G
1 reviews | Active since Mar 2016
22 Oct 2020, 18:25
Terrible Customer Service
I have been hosting with 1-grid for more than a year now and one of my client's websites was hacked. I have logged a ticket more than a day ago with no response. I have tried calling to be on hold for hours. I have tried their live chat with no one responding for hours. I am not sure what else to do. For now I feel like stopping payment completely to this company.
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Replies (2)CG
Colin G's updateReviewer Update
22 Oct 2020, 18:47Also, although they mention that they have a Telkom phone number and I am on the free calling package, I notice that I am billed each time I call them. This is extremely strange. They keep you on hold for hours and suddenly the call gets cut and all this time you are being charged. What a bunch of rogues.
CG
Colin G's update22 Oct 2020, 18:47
Reviewer Update
Also, although they mention that they have a Telkom phone number and I am on the free calling package, I notice that I am billed each time I call them. This is extremely strange. They keep you on hold for hours and suddenly the call gets cut and all this time you are being charged. What a bunch of rogues.
1-grid's replyOfficial
23 Oct 2020, 10:56Hi there Colin,
Thank you very much for taking the time yesterday to chat with our engineer Zuan, manager Farrah and giving them the opportunity to understand how they could assist to make things right again - I’m pleased that our team were able to resolve the issue you were having with your website and email.
On another note, I am aware that Farrah has scheduled some time to follow up with you again on Monday, we do have a reminder set on our side and look forward to our next interaction with you.
Sincerely,
Tara
Thank you very much for taking the time yesterday to chat with our engineer Zuan, manager Farrah and giving them the opportunity to understand how they could assist to make things right again - I’m pleased that our team were able to resolve the issue you were having with your website and email.
On another note, I am aware that Farrah has scheduled some time to follow up with you again on Monday, we do have a reminder set on our side and look forward to our next interaction with you.
Sincerely,
Tara
1-grid's reply23 Oct 2020, 10:56
Official
Hi there Colin,
Thank you very much for taking the time yesterday to chat with our engineer Zuan, manager Farrah and giving them the opportunity to understand how they could assist to make things right again - I’m pleased that our team were able to resolve the issue you were having with your website and email.
On another note, I am aware that Farrah has scheduled some time to follow up with you again on Monday, we do have a reminder set on our side and look forward to our next interaction with you.
Sincerely,
Tara
Thank you very much for taking the time yesterday to chat with our engineer Zuan, manager Farrah and giving them the opportunity to understand how they could assist to make things right again - I’m pleased that our team were able to resolve the issue you were having with your website and email.
On another note, I am aware that Farrah has scheduled some time to follow up with you again on Monday, we do have a reminder set on our side and look forward to our next interaction with you.
Sincerely,
Tara