LY
Lindsay Y
1 reviews | Active since Apr 2011
09 Jun 2020, 19:29
terrible customer service
Terrible. Only reason am giving them a star is because I have to. I canceled a hosting a domain service over two years ago Im still being charged. I then send an email requesting once again for it to be canceled.... I get an invoice for renewal.
I had a suspended account after being on hold for 55 minutes I finally spoke to a consultant last Friday who told me to pay and send proof of payment and it would be active. After many emails and attempts to call my account is still suspended.
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1-grid's replyOfficial
10 Jun 2020, 07:31Good Morning Lindsay,
Thank for you taking the time to bring this to my attention.
We would like to sincerely apologise for the experiencing you had and would like the opportunity to make things right today, your review gives me a good overview around what concerns need to be addressed, I will escalate this along with your details listed in your HelloPeter profile.
Please expect a call today.
Sincerely,
Tara
Thank for you taking the time to bring this to my attention.
We would like to sincerely apologise for the experiencing you had and would like the opportunity to make things right today, your review gives me a good overview around what concerns need to be addressed, I will escalate this along with your details listed in your HelloPeter profile.
Please expect a call today.
Sincerely,
Tara
1-grid's reply10 Jun 2020, 07:31
Official
Good Morning Lindsay,
Thank for you taking the time to bring this to my attention.
We would like to sincerely apologise for the experiencing you had and would like the opportunity to make things right today, your review gives me a good overview around what concerns need to be addressed, I will escalate this along with your details listed in your HelloPeter profile.
Please expect a call today.
Sincerely,
Tara
Thank for you taking the time to bring this to my attention.
We would like to sincerely apologise for the experiencing you had and would like the opportunity to make things right today, your review gives me a good overview around what concerns need to be addressed, I will escalate this along with your details listed in your HelloPeter profile.
Please expect a call today.
Sincerely,
Tara