1 reviews | Active since Jun 2014
Terrible client service
I have a few hosting packages with 1-grid.
some I need to use SQL server manager to connect to the databases.
I used to have a static IP address from Web Africa as this is a requirement to be white listed in order to access my databases. I sent this to 1-Grid and got confirmation it was app**** but it was not working, after many up and down emails it took about 3 months which ended in a technical call, a few calls to ATS and it was finally resolved.
Then Web Africa decided to do an update on their servers and this changed my IP address, I requested to be whitelisted again from 1-Grid. Since the 19th December I still cannot access my databases. I am only at the address where the IP is on Tuesdays, Thursdays and weekends. There has once again been many emails up and down but still no fix. on 6th of January 1-Grid automatically just closed the ticket and I am still unable to connect.
How must I keep my clients happy as a 1-grid reseller if I cannot Access the databases!!!!!
I also requested a migration for a hosting package which has been outstanding since the 19th december.
This is terrible service to a client that has been part off Web Africa and then the split to 1-Grid for more than 10 years.
Go check tickets before contacting me, all these are part of the same issue: been struggling since June 2023: #***, #***, #***, #*** ,#***, #***, #***, #***, #***
Your service Sucks!!
Thank you for taking the time to share your feedback regarding your experience. We sincerely apologise for any inconvenience you may have encountered, and we appreciate the opportunity to address your concerns.
To ensure this is resolved promptly and effectively, we have escalated your feedback to our senior support team to find a satisfactory resolution for you.
We will reach out to you shortly to gather more details and work towards resolving the issues you've encountered.
Kind regards,
1-grid team
Thank you for taking the time to share your feedback regarding your experience. We sincerely apologise for any inconvenience you may have encountered, and we appreciate the opportunity to address your concerns.
To ensure this is resolved promptly and effectively, we have escalated your feedback to our senior support team to find a satisfactory resolution for you.
We will reach out to you shortly to gather more details and work towards resolving the issues you've encountered.
Kind regards,
1-grid team
The Issue with the migration is still showing as "Being processed" but no movement, I have requested feedback on the original Ticket and I just want a date if you cannot do it now.
but being ignored and no feedback as to what is going on. Ticket Number #***
I need to load a certificate for one of my clients and the current hosting environment is not allowing me to do this. so this is now affecting me frmo providing a service to my clients
1 Grid has really been going downhill in n steady pace in terms of client support, which I am sorry to say. but form the 19th December 2023 to today is more than 2 months without any action or reply or even communication.
I have other words for this, but this is really terrible service,
The Issue with the migration is still showing as "Being processed" but no movement, I have requested feedback on the original Ticket and I just want a date if you cannot do it now.
but being ignored and no feedback as to what is going on. Ticket Number #***
I need to load a certificate for one of my clients and the current hosting environment is not allowing me to do this. so this is now affecting me frmo providing a service to my clients
1 Grid has really been going downhill in n steady pace in terms of client support, which I am sorry to say. but form the 19th December 2023 to today is more than 2 months without any action or reply or even communication.
I have other words for this, but this is really terrible service,