******** Suspension of Paid Account by 1-Grid – Violation of Consumer Protection Act

I wish to formally raise a complaint against 1-grid. My account was suspended despite the fact that I made my upfront annual payment on 19 December 2025. My account is fully paid and up to date. There was no prior notice, no written communication, and no opportunity given to remedy any alleged breach before my email services were disconnected. This conduct is ******** and contrary to the: 1. Section 14(2)(b)(i) of the Consumer Protection Act 68 of 2008 – A supplier may cancel or suspend a fixed-term agreement only on 20 business days’ written notice if the consumer is in breach and fails to remedy the breach. In my case: I am not in breach. No written notice was issued. No opportunity to remedy was given. 2. Section 54(1)(a) and (b) of the Consumer Protection Act – Consumers have the right to timely performance and completion of services and to services performed in a manner and quality that persons are generally entitled to expect. Disconnecting fully paid email services without notice is neither timely nor reasonable. 3. Section 48(1)(a)(i) of the Consumer Protection Act – A supplier must not engage in conduct that is unfair, unreasonable or unjust. Suspending a paid service without communication is unfair and unreasonable. Additionally, when I called customer support, I waited more than 10 minutes for assistance. I spoke to a consultant named Themerel. When I requested to speak to a manager, she placed me on hold and never returned to the call. This further demonstrates poor service and lack of accountability. 1-Grid cannot act as if consumers have no rights. The law is clear: services cannot be arbitrarily suspended without lawful grounds and proper notice. I demand: Immediate reinstatement of my email services. Written reasons for the suspension. Confirmation that proper procedures will be followed in future. Compensation or credit for service downtime. Failure to resolve this matter may leave me with no option but to escalate the complaint to the National Consumer Commission.