Support staff not world class and billing glitches

I'm so sorry to have to give a South African company a bad rating, but here goes. 1-grid hosted two of my domains, and I had endless hassles with both their support and billing departments. One of my domains was suspended without email notification last year, when in fact I was in credit with 1-grid. At about the same time, the support staff informed me that they could not enable "Keep-Alive" to help speed up my site. I requested a detailed explanation as to why it wasn't possible (November 2018), and I'm still waiting. I have subsequently transferred my domain to another provider in the States, and I couldn't be happier. Site speed has gone from more than 3s to 0.22s, and I pay less each month too. Support call turnaround time is extremely fast, and they send regular emails suggesting changes that can be made to optimize my site further. The only reason 1-grid doesn't get a 1-star rating is because of one lady in their billing department who took the time to try and resolve the numerous issues I have with 1-grid.