RM
Rob M
1 reviews | Active since Mar 2009
19 Mar 2021, 17:20
Support not up to business critical hosting.
Long call wait times, call centre agents often have to put you on hold to find someone who knows what's going on. Conflicting responses on a ticket. All in all rather shoddy. Not an isolated case.
Were moving to a better hosting provider.
Helpful (0)
Replies (2)0
Replies (2)
1-grid's replyOfficial
23 Mar 2021, 09:47Hi Rob.
We are sorry to hear about your experience with us and would like to assist where we can. We are unable to find your account so we request that you respond privately with that information. Our team can assist further thereafter.
Sincerely,
We are sorry to hear about your experience with us and would like to assist where we can. We are unable to find your account so we request that you respond privately with that information. Our team can assist further thereafter.
Sincerely,
1-grid's reply23 Mar 2021, 09:47
Official
Hi Rob.
We are sorry to hear about your experience with us and would like to assist where we can. We are unable to find your account so we request that you respond privately with that information. Our team can assist further thereafter.
Sincerely,
We are sorry to hear about your experience with us and would like to assist where we can. We are unable to find your account so we request that you respond privately with that information. Our team can assist further thereafter.
Sincerely,
RM
Rob M's updateReviewer Update
25 Mar 2021, 16:03And, again I get through to yet another support person when following up on an issue that has been going round in circles for two weeks and we start all over. I have now been put on hold again. 10 min so far.
RM
Rob M's update25 Mar 2021, 16:03
Reviewer Update
And, again I get through to yet another support person when following up on an issue that has been going round in circles for two weeks and we start all over. I have now been put on hold again. 10 min so far.