J
Janco
1 reviews | Active since Feb 2024
12 Apr 2026, 08:00
Support is non-existing
Good Day All
My staff and myself are not receiving mails This issue has been ongoing for this whole week
Have sent multiple replies on their ticket system but if you are lucky you get 1 reply out of them.
Beyond Poor Sevice
Helpful (0)
Replies (1)0
Replies (1)
1-grid's replyOfficial
12 Apr 2026, 09:56Hi Janco,
Thank you for sharing your experience, and we’re truly sorry for the disruption you and your team have been facing. We understand how critical email access is for your day-to-day operations.
Your case has been escalated to a Senior Support Team member, who will investigate this as a priority. They will be in contact with you directly to provide an update and work towards resolving this as quickly as possible.
We appreciate your patience and the opportunity to make this right.
Kind regards,
The 1-grid Team
Thank you for sharing your experience, and we’re truly sorry for the disruption you and your team have been facing. We understand how critical email access is for your day-to-day operations.
Your case has been escalated to a Senior Support Team member, who will investigate this as a priority. They will be in contact with you directly to provide an update and work towards resolving this as quickly as possible.
We appreciate your patience and the opportunity to make this right.
Kind regards,
The 1-grid Team
Best regards,
1-grid's reply12 Apr 2026, 09:56
Official
Hi Janco,
Thank you for sharing your experience, and we’re truly sorry for the disruption you and your team have been facing. We understand how critical email access is for your day-to-day operations.
Your case has been escalated to a Senior Support Team member, who will investigate this as a priority. They will be in contact with you directly to provide an update and work towards resolving this as quickly as possible.
We appreciate your patience and the opportunity to make this right.
Kind regards,
The 1-grid Team
Thank you for sharing your experience, and we’re truly sorry for the disruption you and your team have been facing. We understand how critical email access is for your day-to-day operations.
Your case has been escalated to a Senior Support Team member, who will investigate this as a priority. They will be in contact with you directly to provide an update and work towards resolving this as quickly as possible.
We appreciate your patience and the opportunity to make this right.
Kind regards,
The 1-grid Team
Best regards,