CB
Colin B
1 reviews | Active since May 2021
09 Aug 2024, 11:20
******* support
They have a wonderful automated system .. but no live support at all. You cannot phone in because they are always "experiencing high call volumes". I am just so tired of trying to sort out a problem without being told to raise a ticket, or visit their FAQ. A simple phone call is all that is needed, but alas .. no joy there. I can't even phone a manager, or owner, or a complaint line.
Helpful (0)
Replies (1)0
Replies (1)
1-grid's replyOfficial
12 Aug 2024, 06:25Hi Colin,
Thank you for bringing this to our attention. I'm really sorry to hear about your experience with us. This is not the experience we would expect you to have, and are committed to getting an efficient resolution for you soonest.
We would like to assist you with your concerns ASAP so I have arranged for one of our Support Agents to contact you to discuss the matter with you, and to resolve your query.
When you speak to our Support Agent, they will give you my personal contact details so that you can reach out to me directly to let me know if the issue has been resolved, or if there is anything else that you still require assistance with.
Kindest regards,
Natalie from the 1-grid Team
Thank you for bringing this to our attention. I'm really sorry to hear about your experience with us. This is not the experience we would expect you to have, and are committed to getting an efficient resolution for you soonest.
We would like to assist you with your concerns ASAP so I have arranged for one of our Support Agents to contact you to discuss the matter with you, and to resolve your query.
When you speak to our Support Agent, they will give you my personal contact details so that you can reach out to me directly to let me know if the issue has been resolved, or if there is anything else that you still require assistance with.
Kindest regards,
Natalie from the 1-grid Team
1-grid's reply12 Aug 2024, 06:25
Official
Hi Colin,
Thank you for bringing this to our attention. I'm really sorry to hear about your experience with us. This is not the experience we would expect you to have, and are committed to getting an efficient resolution for you soonest.
We would like to assist you with your concerns ASAP so I have arranged for one of our Support Agents to contact you to discuss the matter with you, and to resolve your query.
When you speak to our Support Agent, they will give you my personal contact details so that you can reach out to me directly to let me know if the issue has been resolved, or if there is anything else that you still require assistance with.
Kindest regards,
Natalie from the 1-grid Team
Thank you for bringing this to our attention. I'm really sorry to hear about your experience with us. This is not the experience we would expect you to have, and are committed to getting an efficient resolution for you soonest.
We would like to assist you with your concerns ASAP so I have arranged for one of our Support Agents to contact you to discuss the matter with you, and to resolve your query.
When you speak to our Support Agent, they will give you my personal contact details so that you can reach out to me directly to let me know if the issue has been resolved, or if there is anything else that you still require assistance with.
Kindest regards,
Natalie from the 1-grid Team