HS
Helen S
1 reviews | Active since Apr 2018
19 Jul 2022, 09:23
STOP TAKING MONEY OUT OF MY ACCOUNT 1-GRID
<div>I have never in my life ... This has been going on for 3 months and still unresolved. Money keeps coming out of my account and I am told I requested the services, when I DID NOT. This morning was the last straw when 1-Grid took approximately R4000.00 from my account for services I did not request. I called the day before (yesterday) to advise 1-Grid that I was receiving a MAIL DELIVERY FAILURE. I was told all would be sorted in an hour. Sorted? how? by taking money out of my account this morning. TOP MANAGEMENT really need to look into this. I hope now I will get my money back. Hopefully same day the way they took my money out same day and I won't have to wait 5 - 7 days before money is deposited into my account.</div>
Helpful (0)
Replies (4)0
Replies (4)HS
Helen S's updateReviewer Update
19 Jul 2022, 09:55I have received confirmation from 1-GRID that my money will be reverted by Friday and my issue has been escalated. THANK YOU to the 2 ladies Roxanne and Leluthu who have been constantly there for me and who have tried their outmost to find out what the situation is.
THANK YOU ladies I know it has been frustrating from both sides BUT I really appreciate your prompt reply. Thanks Helen
THANK YOU ladies I know it has been frustrating from both sides BUT I really appreciate your prompt reply. Thanks Helen
HS
Helen S's update19 Jul 2022, 09:55
Reviewer Update
I have received confirmation from 1-GRID that my money will be reverted by Friday and my issue has been escalated. THANK YOU to the 2 ladies Roxanne and Leluthu who have been constantly there for me and who have tried their outmost to find out what the situation is.
THANK YOU ladies I know it has been frustrating from both sides BUT I really appreciate your prompt reply. Thanks Helen
THANK YOU ladies I know it has been frustrating from both sides BUT I really appreciate your prompt reply. Thanks Helen
1-grid's replyOfficial
19 Jul 2022, 11:14Hi Helen,
We have taken note of your query The message has been forwarded to our support staff. They will be in contact to get this sorted out as soon as possible.
Kind regards,
1-grid team
We have taken note of your query The message has been forwarded to our support staff. They will be in contact to get this sorted out as soon as possible.
Kind regards,
1-grid team
1-grid's reply19 Jul 2022, 11:14
Official
Hi Helen,
We have taken note of your query The message has been forwarded to our support staff. They will be in contact to get this sorted out as soon as possible.
Kind regards,
1-grid team
We have taken note of your query The message has been forwarded to our support staff. They will be in contact to get this sorted out as soon as possible.
Kind regards,
1-grid team
HS
Helen S's updateReviewer Update
19 Jul 2022, 15:14I-Grid this matter has not been sorted out. I thought you were on the ball when you rep**** immediately BUT I now cannot get into my emails. This is my livelihood it is now 3.00pm and I am still not sorted since this morning. All you give me is lip service. Tash was going to call me back and so was Roxanne I am still waiting. This matter should be a priority. You can see the stress I am going through. I am told my computer is compromised and I must get an IT guy to sort it out, as everything from your side is in order because no other client of yours has the same situation as me. But explain to me why 1-Grid is taking the money and 1-Grid is sending the invoices IMMEDIATELY after I have called 1-Grid. BUT NO my computer is compromised. I am now going to get an IT guy as you have suggested to come tomorrow and see if my computer has been compromised Funny how even he is baffled with your reasoning why this amount is coming off my account.
Helen
Helen
HS
Helen S's update19 Jul 2022, 15:14
Reviewer Update
I-Grid this matter has not been sorted out. I thought you were on the ball when you rep**** immediately BUT I now cannot get into my emails. This is my livelihood it is now 3.00pm and I am still not sorted since this morning. All you give me is lip service. Tash was going to call me back and so was Roxanne I am still waiting. This matter should be a priority. You can see the stress I am going through. I am told my computer is compromised and I must get an IT guy to sort it out, as everything from your side is in order because no other client of yours has the same situation as me. But explain to me why 1-Grid is taking the money and 1-Grid is sending the invoices IMMEDIATELY after I have called 1-Grid. BUT NO my computer is compromised. I am now going to get an IT guy as you have suggested to come tomorrow and see if my computer has been compromised Funny how even he is baffled with your reasoning why this amount is coming off my account.
Helen
Helen
1-grid's replyOfficial
20 Jul 2022, 08:15Hi Helen,
We have taken note of your complaint. The message has been forwarded to our support staff and will be handled asap.
Kind regards,
1-grid team
We have taken note of your complaint. The message has been forwarded to our support staff and will be handled asap.
Kind regards,
1-grid team
1-grid's reply20 Jul 2022, 08:15
Official
Hi Helen,
We have taken note of your complaint. The message has been forwarded to our support staff and will be handled asap.
Kind regards,
1-grid team
We have taken note of your complaint. The message has been forwarded to our support staff and will be handled asap.
Kind regards,
1-grid team