Still Suspended Account after making payment this morning according to your request

After a tense engagement about 2 invoices that 1-Grid insist that is an arrears i provided POPs inline of their request, it proved futile i then went on compiling all proof of payments fro January to date which i submitted yestarday after agreement was reached, But to day our account is suspended before concluding our issue and then jut this morning i decided to settle the whole amount in question of R276,00 (Round figure) just to be at peace. Guess what? After numerous attempts through any form of contact including emails, we are site suspended regardless me sending proof of payments hours ago. Do we need to consult hello Peter to get things we deserve from 1-Grid, i guess not but again we are so desperate to work and our reaction is directly the reflection of their treatment. Please and Please, why dont you change the way you do your things? Its been 3 years, every year you come up with unknown figures and we object you resort to suspend our account.