step it up 1Grid

Item: 1-grid
Rating: 2
Author: Deon G

The tech team reacted soon after i complained, but after receiving an email stating it is all resolved it wasn't. The dashboard also says its resolved but i still dont have use of services paid for.

Helpful (0)

Replies (2)

1-grid's replyOfficial

18 Nov 2020, 08:45

Hi there Deon,

Thank you for providing this detailed overview and raising your concerns with us.

I’m really sorry to hear about the issue you experienced, my team and I would like to follow up to further investigate the concerns you mentioned above to understand the root cause and how we can make things right today, please note I am going to escalate your review urgently.

Sincerely,Tara

Best regards,

1-grid's reply18 Nov 2020, 08:45

Official

Best regards,

1-grid's replyOfficial

18 Nov 2020, 08:54

We're unable to locate your account on our database, when you have a moment could you please forward your customer code or contact number to ***

Sincerely,
Tara

Best regards,

1-grid's reply18 Nov 2020, 08:54

Official

We're unable to locate your account on our database, when you have a moment could you please forward your customer code or contact number to ***

Sincerely,
Tara

Best regards,