Stay away from this company. If you want your money to be safe

I had cancelled a hosting account two months prior to its renewal day. And we made sure that the cancellation was complete. Last week Friday (October 8th) at the shops my cards was declined just to find out that 1-grid had just taken money on something that I had already cancelled. I then went home and called their billing department they said that they will to get me a refund and that they will call me in 30 min, 45 min later I call back again and the person I was speaking to couldn't seems to understand what I was talking about, they then put me through to the cancellation department with a guy that explained me that for some reason the service didn't terminate and that he was going to terminate it with immediate effect and put me back through the billing department,

After doing so, I spoke to this other lady and explained to her that they had put me under strain since I didn't have more money. She said that I should wait while she speaks to the finance department. I was then promised that finance department was just going to reverse the payment I was going to get it in a day or two. By Wednesday (14th of October) Nothing had happened, I called again and I got this lady who after going through all the explanation promised to called me back and she never did. Then later they sent me an email stating that I should send my banking details. Today (15th of October) I got another email and the lady told me that my refund will be processed next week Wednesday (21st of October), and this means I might only get my money back on the (23rd).

I have used this company for the past 8 to 9 years. And since they were bought by Web Africa, the service become very poor. They can't sort out their billing issues for the past 2 or so years.