HW
Heidi W
1 reviews | Active since Sept 2023
11 Sept 2025, 14:23
START SUPPORTING EXISTING CUSTOMERS FIRST THAN TRYING TO SECURE NEW BUSINESS
Yet again, you log a support ticket and 4 hours later still no response from this company. Not the first time. Despite asking several times for a response. You phone the support line and nearly an hour later you still holding on and no response. You then get cut off. You contact their live chat line, well certainly not live as no one talks to you despite asking for a live agent. Maybe they only want to speak to new customers. Yet, this company keeps advising what they can do for new customers even when you are holding on the phone and so many great reviews. They can't even support their old customers. Their status says no problems for today but here I sit with no email service. I can't even get into the cpanel.
Helpful (0)
Replies (4)0
Replies (4)
1-grid's replyOfficial
11 Sept 2025, 14:34Hi Heidi,
Thank you for your review, and your message earlier as well.
Once again, we're truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. We completely understand how critical reliable support is, and regret that your experience has not met expectations.
We've escalated a request to our Hosting Support Team to reach out to you with further assistance with your recent Support Ticket. A member of the Team will be in contact with you.
Warmest regards,
The 1-grid Team
*** | *** | https://1grid.co.za/knowledge/
Thank you for your review, and your message earlier as well.
Once again, we're truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. We completely understand how critical reliable support is, and regret that your experience has not met expectations.
We've escalated a request to our Hosting Support Team to reach out to you with further assistance with your recent Support Ticket. A member of the Team will be in contact with you.
Warmest regards,
The 1-grid Team
*** | *** | https://1grid.co.za/knowledge/
1-grid's reply11 Sept 2025, 14:34
Official
Hi Heidi,
Thank you for your review, and your message earlier as well.
Once again, we're truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. We completely understand how critical reliable support is, and regret that your experience has not met expectations.
We've escalated a request to our Hosting Support Team to reach out to you with further assistance with your recent Support Ticket. A member of the Team will be in contact with you.
Warmest regards,
The 1-grid Team
*** | *** | https://1grid.co.za/knowledge/
Thank you for your review, and your message earlier as well.
Once again, we're truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. We completely understand how critical reliable support is, and regret that your experience has not met expectations.
We've escalated a request to our Hosting Support Team to reach out to you with further assistance with your recent Support Ticket. A member of the Team will be in contact with you.
Warmest regards,
The 1-grid Team
*** | *** | https://1grid.co.za/knowledge/
HW
Heidi W's updateReviewer Update
12 Sept 2025, 07:55Good day
24 hours later still no response on my problem via the support ticket. No one has contacted me regarding my problem. How do you go about and get assistance from 1-Grid. No one answers the phone, live chat or the support tickets. It is unbelievable that you are a client and can't get assistance or even speak to a person.
24 hours later still no response on my problem via the support ticket. No one has contacted me regarding my problem. How do you go about and get assistance from 1-Grid. No one answers the phone, live chat or the support tickets. It is unbelievable that you are a client and can't get assistance or even speak to a person.
HW
Heidi W's update12 Sept 2025, 07:55
Reviewer Update
Good day
24 hours later still no response on my problem via the support ticket. No one has contacted me regarding my problem. How do you go about and get assistance from 1-Grid. No one answers the phone, live chat or the support tickets. It is unbelievable that you are a client and can't get assistance or even speak to a person.
24 hours later still no response on my problem via the support ticket. No one has contacted me regarding my problem. How do you go about and get assistance from 1-Grid. No one answers the phone, live chat or the support tickets. It is unbelievable that you are a client and can't get assistance or even speak to a person.
HW
Heidi W's updateReviewer Update
12 Sept 2025, 09:50Does this company not want business? Honestly, you can't get hold of no one. You log support tickets no one comes back. I went via Billing - a lady answered and she tried to assist. Amazing that you can get help in Billing but not on the support side. It's actually a disgrace that you charge clients and the client can't get assistance.
HW
Heidi W's update12 Sept 2025, 09:50
Reviewer Update
Does this company not want business? Honestly, you can't get hold of no one. You log support tickets no one comes back. I went via Billing - a lady answered and she tried to assist. Amazing that you can get help in Billing but not on the support side. It's actually a disgrace that you charge clients and the client can't get assistance.
1-grid's replyOfficial
12 Sept 2025, 11:01Hi Heidi,
Once again, we're truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. This is truly not the experience we wanted you to have, and have taken this seriously.
We acknowledge and appreciate your feedback regarding reaching our Billing Team, and have urgently escalated a request to our Hosting Support Team regarding the escalation to another Team that requires priority review and resolution. A member of the Team will be in contact with you to provide you with an update.
Warmest regards,
The 1-grid Team
*** | *** | https://1grid.co.za/knowledge/
Once again, we're truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. This is truly not the experience we wanted you to have, and have taken this seriously.
We acknowledge and appreciate your feedback regarding reaching our Billing Team, and have urgently escalated a request to our Hosting Support Team regarding the escalation to another Team that requires priority review and resolution. A member of the Team will be in contact with you to provide you with an update.
Warmest regards,
The 1-grid Team
*** | *** | https://1grid.co.za/knowledge/
1-grid's reply12 Sept 2025, 11:01
Official
Hi Heidi,
Once again, we're truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. This is truly not the experience we wanted you to have, and have taken this seriously.
We acknowledge and appreciate your feedback regarding reaching our Billing Team, and have urgently escalated a request to our Hosting Support Team regarding the escalation to another Team that requires priority review and resolution. A member of the Team will be in contact with you to provide you with an update.
Warmest regards,
The 1-grid Team
*** | *** | https://1grid.co.za/knowledge/
Once again, we're truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. This is truly not the experience we wanted you to have, and have taken this seriously.
We acknowledge and appreciate your feedback regarding reaching our Billing Team, and have urgently escalated a request to our Hosting Support Team regarding the escalation to another Team that requires priority review and resolution. A member of the Team will be in contact with you to provide you with an update.
Warmest regards,
The 1-grid Team
*** | *** | https://1grid.co.za/knowledge/