JB
Juan B
1 reviews | Active since Jun 2021
21 Jun 2025, 16:02
*********** staff and poor service!
Been with them for years but starting to see the poor service from 1-grid. Quick to suspend your domains if you forget to make a payment on time. But I can not access my emails for a week now and nobody cares at 1-grid. Spoke to managers etc. promising to sort it out and get back to me, but never does. When I call they put me on hold for 15min just to tell me they will have a look and call me back... what a joke! My rating will stay on 1 until they can prove me wrong!
Helpful (0)
Replies (1)0
Replies (1)
1-grid's replyOfficial
22 Jun 2025, 09:53Hi Juan,
Thank you for your feedback and for raising your concerns regarding multiple ongoing struggles that you have been facing regarding a Management Callback, and getting access to your webmail for your emails.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you so we have escalated a request to our Advanced Technical Team to further investigate the challenges with accessing Webmail for your emails, as well as, have escalated an urgent request for Management to reach out to you.
They should be in contact with you as soon as possible but please allow 24 hours for Management at most due to the weekend, if they do not reach out before then. We have prioritised this, and will follow-up with the Advanced Technical Team today, and with Management tomorrow, as and where needed.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding multiple ongoing struggles that you have been facing regarding a Management Callback, and getting access to your webmail for your emails.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you so we have escalated a request to our Advanced Technical Team to further investigate the challenges with accessing Webmail for your emails, as well as, have escalated an urgent request for Management to reach out to you.
They should be in contact with you as soon as possible but please allow 24 hours for Management at most due to the weekend, if they do not reach out before then. We have prioritised this, and will follow-up with the Advanced Technical Team today, and with Management tomorrow, as and where needed.
Warmest regards,
The 1-grid Team
1-grid's reply22 Jun 2025, 09:53
Official
Hi Juan,
Thank you for your feedback and for raising your concerns regarding multiple ongoing struggles that you have been facing regarding a Management Callback, and getting access to your webmail for your emails.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you so we have escalated a request to our Advanced Technical Team to further investigate the challenges with accessing Webmail for your emails, as well as, have escalated an urgent request for Management to reach out to you.
They should be in contact with you as soon as possible but please allow 24 hours for Management at most due to the weekend, if they do not reach out before then. We have prioritised this, and will follow-up with the Advanced Technical Team today, and with Management tomorrow, as and where needed.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding multiple ongoing struggles that you have been facing regarding a Management Callback, and getting access to your webmail for your emails.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you so we have escalated a request to our Advanced Technical Team to further investigate the challenges with accessing Webmail for your emails, as well as, have escalated an urgent request for Management to reach out to you.
They should be in contact with you as soon as possible but please allow 24 hours for Management at most due to the weekend, if they do not reach out before then. We have prioritised this, and will follow-up with the Advanced Technical Team today, and with Management tomorrow, as and where needed.
Warmest regards,
The 1-grid Team