LA
Lance A
1 reviews | Active since May 2021
03 Jul 2025, 15:08
SSL - Install Requests
If there were a zero, I would use it. I logged a High Priority ticket with 1-grid on the 1st of July 2025, and today is the 3rd of July 2025. i have not heard a single word from them except the normal response email. If they had to call me to tell me to resolve it on my own, I think I would have appreciated it better. Their service suck and i think i want to move my domains somewhere else
Helpful (0)
Replies (3)0
Replies (3)
1-grid's replyOfficial
03 Jul 2025, 15:22Hi Lance,
Thank you for your feedback and for raising your concerns regarding your recent Support Request, and the service.
We've taken this matter seriously, and will be investigating this to understand what went wrong so we can do better.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you with your SSL request, so we have escalated a request to our Support Team to extend a follow-up reach out to you to assist further and to offer any additional support needed at this time.
They should be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding your recent Support Request, and the service.
We've taken this matter seriously, and will be investigating this to understand what went wrong so we can do better.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you with your SSL request, so we have escalated a request to our Support Team to extend a follow-up reach out to you to assist further and to offer any additional support needed at this time.
They should be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team
Best regards,
1-grid's reply03 Jul 2025, 15:22
Official
Hi Lance,
Thank you for your feedback and for raising your concerns regarding your recent Support Request, and the service.
We've taken this matter seriously, and will be investigating this to understand what went wrong so we can do better.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you with your SSL request, so we have escalated a request to our Support Team to extend a follow-up reach out to you to assist further and to offer any additional support needed at this time.
They should be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding your recent Support Request, and the service.
We've taken this matter seriously, and will be investigating this to understand what went wrong so we can do better.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you with your SSL request, so we have escalated a request to our Support Team to extend a follow-up reach out to you to assist further and to offer any additional support needed at this time.
They should be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team
Best regards,
LA
Lance A's updateReviewer Update
03 Jul 2025, 16:43I think the fact that you rep**** to me via Hellopeter says a lot about what you think about your clients. You should first give your clients a call, then post on this platform, really!
LA
Lance A's update03 Jul 2025, 16:43
Reviewer Update
I think the fact that you rep**** to me via Hellopeter says a lot about what you think about your clients. You should first give your clients a call, then post on this platform, really!
1-grid's replyOfficial
04 Jul 2025, 11:47Hi Lance,
Thank you for your feedback.
We truly regret that you feel this way.
Please know that our intention in responding via HelloPeter was to acknowledge your concern promptly and transparently.
We do strive to follow up directly as quickly as possible, where possible, and we’re sorry if this approach felt impersonal.
We value you are our customer, and are committed to resolving your issues with the care you deserve.
Warmest Regards,
The 1-grid Team
Thank you for your feedback.
We truly regret that you feel this way.
Please know that our intention in responding via HelloPeter was to acknowledge your concern promptly and transparently.
We do strive to follow up directly as quickly as possible, where possible, and we’re sorry if this approach felt impersonal.
We value you are our customer, and are committed to resolving your issues with the care you deserve.
Warmest Regards,
The 1-grid Team
Best regards,
1-grid's reply04 Jul 2025, 11:47
Official
Hi Lance,
Thank you for your feedback.
We truly regret that you feel this way.
Please know that our intention in responding via HelloPeter was to acknowledge your concern promptly and transparently.
We do strive to follow up directly as quickly as possible, where possible, and we’re sorry if this approach felt impersonal.
We value you are our customer, and are committed to resolving your issues with the care you deserve.
Warmest Regards,
The 1-grid Team
Thank you for your feedback.
We truly regret that you feel this way.
Please know that our intention in responding via HelloPeter was to acknowledge your concern promptly and transparently.
We do strive to follow up directly as quickly as possible, where possible, and we’re sorry if this approach felt impersonal.
We value you are our customer, and are committed to resolving your issues with the care you deserve.
Warmest Regards,
The 1-grid Team
Best regards,