Sloppiness of service - 1-grid

Hi Nicole, thank you for the feedback but unfortunately, there is no change to the service I am receiving. I was supposed to receive emails with meeting invites and purchase orders and had to resort to my private email, which is very unprofessional. I don't know what is happening and if you expect me to continue paying for a service I am not receiving. This is such a big let down by 1-grid.

Good day Natalie & Sonia,

Thank you for the update on this matter.

I have been a client of 1-Grid since 2013 (when it was still Web Africa) and for the 11 years I have never experienced this type of service, which is the reason why I am still holding on. The experience in the last two months (and still ongoing) is terrible and makes it difficult for any business to survive, it’s not an experience one would want to re-live. Just as an example today (Monday, 11 November), I was supposed to receive a Purchase Order from a client and some meeting invites. The client emailed these around 1 pm but nothing was received on my end. I kept bothering the client to the point they got irritated. This sends the wrong professional image and I don’t think 1-Grid is doing itself any good service. These emails only came in at 7 pm and I have lost emails from last week and I keep on requesting clients to resend emails.

Even when sent, emails hang in the outbox, and one has to log in and out to send an email. This is inconvenient for our business.

My biggest frustration is that there is no commitment to fix this problem and there is no date upon which we should expect smooth service, which leaves us with limited options. Under Web Africa, services used to be seamless and smooth, including 24-hour support services. 1-Grid is exactly the opposite and support is almost non-existent.

If the issue is not resolved by tomorrow, I have no option but to take my business elsewhere (after 11 years of supporting the company).

I hope a resolution will be found quickly.

Best regards,

Nathaniel