Should be zero stars - worst service from a company and accounts department

Worst service I've received to date from a company. We moved our domain to 1-grid in Dec last year and kept paying them the monthly fees only to discover that they were not actually hosting the site at all. When we tried to query it no one wants to fix the accounting and refund us for the time they did not host the site. Has been an ongoing struggle for a number of months. Log a ticket and get a 1 ring call then they close the ticket saying call made no answer ticket resolved. Managed to eventually speak to an agent in the billing department who then told me they would investigate the matter and call me back still waiting and again ticket logged but no action. DON'T ever use this company.