WS
Wesley S
1 reviews | Active since May 2013
12 Jun 2019, 14:46
Shockingly SLOW Support
Shockingly slow response to URGENT mail issues that are preventing my clients business to operate. I first mailed and phoned in on the morning of the 11th and asked them to escalate the issue as their initial fix did not work. I have mailed and phoned in numerous times since, most times waiting from 11th in the phone queue. No response to email tickets. online chat app also not working, NOT IMPRESSED
Helpful (0)
Replies (2)0
Replies (2)
1-grid's replyOfficial
13 Jun 2019, 15:34Good Day Wesley,
We would like to apologise for the negative experience you have had. We understand your frustration. Kevin has now been in contact with you to discuss the issue. We are busy investigating the matter and will keep in contact with you with regular updates.
Once again, we apologise for any inconvenience caused. Kevin and his team will ensure that the issue is resolved to your complete satisfaction.
Sincerely,
Elsa
We would like to apologise for the negative experience you have had. We understand your frustration. Kevin has now been in contact with you to discuss the issue. We are busy investigating the matter and will keep in contact with you with regular updates.
Once again, we apologise for any inconvenience caused. Kevin and his team will ensure that the issue is resolved to your complete satisfaction.
Sincerely,
Elsa
Best regards,
1-grid's reply13 Jun 2019, 15:34
Official
Good Day Wesley,
We would like to apologise for the negative experience you have had. We understand your frustration. Kevin has now been in contact with you to discuss the issue. We are busy investigating the matter and will keep in contact with you with regular updates.
Once again, we apologise for any inconvenience caused. Kevin and his team will ensure that the issue is resolved to your complete satisfaction.
Sincerely,
Elsa
We would like to apologise for the negative experience you have had. We understand your frustration. Kevin has now been in contact with you to discuss the issue. We are busy investigating the matter and will keep in contact with you with regular updates.
Once again, we apologise for any inconvenience caused. Kevin and his team will ensure that the issue is resolved to your complete satisfaction.
Sincerely,
Elsa
Best regards,
1-grid's replyOfficial
05 Jul 2019, 15:32Good Afternoon Wesley,
We would greatly appreciate it if you could send us feedback. This helps us to improve the service we offer.
Since our last interaction, we hope that you have had an improved service experience with our team.
We trust that the issue you have brought to our attention in this review has been resolved. Should you have any question or queries regarding this, please feel free to contact us.
If you feel that we have improved on our service offering, we would really appreciate it if you would kindly consider rating us again.
We appreciate your support.
Sincerely,
Elsa
We would greatly appreciate it if you could send us feedback. This helps us to improve the service we offer.
Since our last interaction, we hope that you have had an improved service experience with our team.
We trust that the issue you have brought to our attention in this review has been resolved. Should you have any question or queries regarding this, please feel free to contact us.
If you feel that we have improved on our service offering, we would really appreciate it if you would kindly consider rating us again.
We appreciate your support.
Sincerely,
Elsa
Best regards,
1-grid's reply05 Jul 2019, 15:32
Official
Good Afternoon Wesley,
We would greatly appreciate it if you could send us feedback. This helps us to improve the service we offer.
Since our last interaction, we hope that you have had an improved service experience with our team.
We trust that the issue you have brought to our attention in this review has been resolved. Should you have any question or queries regarding this, please feel free to contact us.
If you feel that we have improved on our service offering, we would really appreciate it if you would kindly consider rating us again.
We appreciate your support.
Sincerely,
Elsa
We would greatly appreciate it if you could send us feedback. This helps us to improve the service we offer.
Since our last interaction, we hope that you have had an improved service experience with our team.
We trust that the issue you have brought to our attention in this review has been resolved. Should you have any question or queries regarding this, please feel free to contact us.
If you feel that we have improved on our service offering, we would really appreciate it if you would kindly consider rating us again.
We appreciate your support.
Sincerely,
Elsa
Best regards,