JT
Justin T
1 reviews | Active since Jan 2010
23 Feb 2019, 23:08
Shockingly Poor Response Time to Failed web hoisting.
I reported my business website down early Saturday and 23h00 it's STILL down. Seriously is this a hosting company or someone's backyard, garage service.
This is the second time it is down in a week. The supposed technician ("phone jockey") pathetically indicated that he did not have the authority to reboot the Apache server which is what was done the last time to repair the fault.
Honestly, I'd be better off hosting my own website than having to deal with such POOR response times. More than 1 hour down should be considered unacceptable.
Helpful (0)
Replies (2)0
Replies (2)
1-grid's replyOfficial
25 Feb 2019, 09:54Good Morning Justin,
As per the telephone conversation with Kevin, we trust that the matter has now been resolved. We will follow up again to ensure that there are no further outstanding issues.
Thank you for taking the time to bring this matter to our attention. We apologise for any inconvenience caused.
Sincerely,
Elsa
As per the telephone conversation with Kevin, we trust that the matter has now been resolved. We will follow up again to ensure that there are no further outstanding issues.
Thank you for taking the time to bring this matter to our attention. We apologise for any inconvenience caused.
Sincerely,
Elsa
Best regards,
1-grid's reply25 Feb 2019, 09:54
Official
Good Morning Justin,
As per the telephone conversation with Kevin, we trust that the matter has now been resolved. We will follow up again to ensure that there are no further outstanding issues.
Thank you for taking the time to bring this matter to our attention. We apologise for any inconvenience caused.
Sincerely,
Elsa
As per the telephone conversation with Kevin, we trust that the matter has now been resolved. We will follow up again to ensure that there are no further outstanding issues.
Thank you for taking the time to bring this matter to our attention. We apologise for any inconvenience caused.
Sincerely,
Elsa
Best regards,
1-grid's replyOfficial
14 Mar 2019, 15:21Good Day Justin,
Since our last interaction, we hope that you have had a positive and improved service experience with our team.
We trust that the issue you have brought to our attention in this review has been resolved to your satisfaction. Should you have any question or queries in the future, please feel free to contact us.
If you feel that we have improved on our service offering, we would really appreciate it if you would kindly consider rating us again.
We appreciate your support.
Sincerely,
Elsa
Since our last interaction, we hope that you have had a positive and improved service experience with our team.
We trust that the issue you have brought to our attention in this review has been resolved to your satisfaction. Should you have any question or queries in the future, please feel free to contact us.
If you feel that we have improved on our service offering, we would really appreciate it if you would kindly consider rating us again.
We appreciate your support.
Sincerely,
Elsa
Best regards,
1-grid's reply14 Mar 2019, 15:21
Official
Good Day Justin,
Since our last interaction, we hope that you have had a positive and improved service experience with our team.
We trust that the issue you have brought to our attention in this review has been resolved to your satisfaction. Should you have any question or queries in the future, please feel free to contact us.
If you feel that we have improved on our service offering, we would really appreciate it if you would kindly consider rating us again.
We appreciate your support.
Sincerely,
Elsa
Since our last interaction, we hope that you have had a positive and improved service experience with our team.
We trust that the issue you have brought to our attention in this review has been resolved to your satisfaction. Should you have any question or queries in the future, please feel free to contact us.
If you feel that we have improved on our service offering, we would really appreciate it if you would kindly consider rating us again.
We appreciate your support.
Sincerely,
Elsa
Best regards,