Shocking: They ran a wrongful debit order and no refund as promised for over a week!

I canceled a number of domains with 1-Grid in June of 2020. This, in itself, was a major pain as their 'platform' did not allow me to do so (because of technical issues apparently.)

After numerous emails, I eventually received an email confirmation that the renewals for the domains had indeed been canceled.

Fast forward to June 2021 and guess what: They run a debit order on my small-business account for the canceled domains!

I phoned customer support and, after holding the usual 10 - 15 minutes I managed to speak to a person who acknowledged their mistake and promised to do a refund within five working days.

It has been seven working days and NO refund, NO email confirmation. Nothing.

How can a large company like 1-Grid be so indifferent to the struggles of a small family business like ours? How can they not see, that during this pandemic, we as small companies have had to turn over every cent to make ends meet?

I pledge to review 1-Grid every day from today until the day that the funds that were wrongfully debited are paid back into our account. Day 1