JS
Jason S
1 reviews | Active since Oct 2021
26 Jul 2024, 12:06
Shocking service
web site has been down for 5 -days, back and forth with the support desk zero feedback. Shocking service !!
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Replies (1)
1-grid's replyOfficial
26 Jul 2024, 12:15 Hi Jason,
Thank you for bringing this to our attention. I'm really sorry to hear that your website has been down for 5 days, and that you are not receiving the level of support required to get this resolved.
We would like to assist you with this ASAP.
I have arranged for one of our Support Agents to contact you to discuss the matter with you, and to resolve your query.
When you speak to our Support Agent, they will give you my personal contact details so that you can reach out to me directly to let me know if the issue has been resolved, or if there is anything else that you still require assistance with.
Kindest regards,
Natalie from the 1-grid Team
Thank you for bringing this to our attention. I'm really sorry to hear that your website has been down for 5 days, and that you are not receiving the level of support required to get this resolved.
We would like to assist you with this ASAP.
I have arranged for one of our Support Agents to contact you to discuss the matter with you, and to resolve your query.
When you speak to our Support Agent, they will give you my personal contact details so that you can reach out to me directly to let me know if the issue has been resolved, or if there is anything else that you still require assistance with.
Kindest regards,
Natalie from the 1-grid Team
1-grid's reply26 Jul 2024, 12:15
Official
Hi Jason,
Thank you for bringing this to our attention. I'm really sorry to hear that your website has been down for 5 days, and that you are not receiving the level of support required to get this resolved.
We would like to assist you with this ASAP.
I have arranged for one of our Support Agents to contact you to discuss the matter with you, and to resolve your query.
When you speak to our Support Agent, they will give you my personal contact details so that you can reach out to me directly to let me know if the issue has been resolved, or if there is anything else that you still require assistance with.
Kindest regards,
Natalie from the 1-grid Team
Thank you for bringing this to our attention. I'm really sorry to hear that your website has been down for 5 days, and that you are not receiving the level of support required to get this resolved.
We would like to assist you with this ASAP.
I have arranged for one of our Support Agents to contact you to discuss the matter with you, and to resolve your query.
When you speak to our Support Agent, they will give you my personal contact details so that you can reach out to me directly to let me know if the issue has been resolved, or if there is anything else that you still require assistance with.
Kindest regards,
Natalie from the 1-grid Team