NP
Nick P
1 reviews | Active since Sept 2019
17 Sept 2019, 15:45
Shocking Service. BEWARE.
This all started 6 months ago in March 2019
Shocking experience. One of my 75 domains that 1-Grid manage was ****** because they made an error in renewal. I have been developing this domain for several years. One day I get an email, telling me that they made a mistake and that my domain has been "******". Nevermind, they're sorting it out and it will be back to normal in 2 - 3 days. That was months ago. They just ignore me now.
The thing is, I am a reseller and have with 1 Grid since Web Africa days and I have all my services tied up with them.
What if they forget/fail to renew one of my domains or client domains? THEY DON'T CARE. You will lose that domain.
If you're planning to get involved with 1 Grid, just be aware that if they lose your domain, they don't care and they will jerk you around and do nothing.
UPDATE: Just had a call from Aphiwe (Supervisor at 1 Grid) says management are not prepared to do anything. I have lost years of development and a domain that constitutes a business concept. All gone down the drain.
Helpful (0)
Replies (7)0
Replies (7)
1-grid's replyOfficial
17 Sept 2019, 17:05Good Day Nick, Thank you for taking our call earlier. We have been in contact with ZACR to discuss the matter, and they have confirmed that payment was received from us, and also sent us the renewal confirmation on the same day you made payment. However, they have since indicated that the domain name was removed by them, on the same day.
We realise that this has caused a lot of frustration. Aphiwe will be in contact with you shortly to discuss the details around the matter, as well as a resolution.
Sincerely,
Elsa
We realise that this has caused a lot of frustration. Aphiwe will be in contact with you shortly to discuss the details around the matter, as well as a resolution.
Sincerely,
Elsa
Best regards,
1-grid's reply17 Sept 2019, 17:05
Official
Good Day Nick, Thank you for taking our call earlier. We have been in contact with ZACR to discuss the matter, and they have confirmed that payment was received from us, and also sent us the renewal confirmation on the same day you made payment. However, they have since indicated that the domain name was removed by them, on the same day.
We realise that this has caused a lot of frustration. Aphiwe will be in contact with you shortly to discuss the details around the matter, as well as a resolution.
Sincerely,
Elsa
We realise that this has caused a lot of frustration. Aphiwe will be in contact with you shortly to discuss the details around the matter, as well as a resolution.
Sincerely,
Elsa
Best regards,
NP
Nick P's updateReviewer Update
18 Sept 2019, 14:27Hi Elsa
So what you're saying is that I could lose any one of my 75 domains that I have under your administration at any point in time. Is this what you are saying?
As of today, I have not received a call from Aphiwe or anyone from 1-Grid to discuss resolution.
The thing is, Aphiwe told me that he has no influence and is not in a position to a decision regarding this massive error. When Aphiwe spoke to me yesterday, he said that that senior management are not prepared to offer me any form of compensation for this blunder. Nothing.
Let me point out again, I have lost a unique business concept which is tied up in the domain name that was lost by 1-Grid. Years of design, software & coding work went into this website and management say that they are not prepared to offer me anything.
So here I sit, waiting for this wrong to be corrected, but I must confess, I don't hold out much hope, considering the way I have been treated.
Kind Regards
Nick Potgieter
www.nickpotgieter.co.za
So what you're saying is that I could lose any one of my 75 domains that I have under your administration at any point in time. Is this what you are saying?
As of today, I have not received a call from Aphiwe or anyone from 1-Grid to discuss resolution.
The thing is, Aphiwe told me that he has no influence and is not in a position to a decision regarding this massive error. When Aphiwe spoke to me yesterday, he said that that senior management are not prepared to offer me any form of compensation for this blunder. Nothing.
Let me point out again, I have lost a unique business concept which is tied up in the domain name that was lost by 1-Grid. Years of design, software & coding work went into this website and management say that they are not prepared to offer me anything.
So here I sit, waiting for this wrong to be corrected, but I must confess, I don't hold out much hope, considering the way I have been treated.
Kind Regards
Nick Potgieter
www.nickpotgieter.co.za
NP
Nick P's update18 Sept 2019, 14:27
Reviewer Update
Hi Elsa
So what you're saying is that I could lose any one of my 75 domains that I have under your administration at any point in time. Is this what you are saying?
As of today, I have not received a call from Aphiwe or anyone from 1-Grid to discuss resolution.
The thing is, Aphiwe told me that he has no influence and is not in a position to a decision regarding this massive error. When Aphiwe spoke to me yesterday, he said that that senior management are not prepared to offer me any form of compensation for this blunder. Nothing.
Let me point out again, I have lost a unique business concept which is tied up in the domain name that was lost by 1-Grid. Years of design, software & coding work went into this website and management say that they are not prepared to offer me anything.
So here I sit, waiting for this wrong to be corrected, but I must confess, I don't hold out much hope, considering the way I have been treated.
Kind Regards
Nick Potgieter
www.nickpotgieter.co.za
So what you're saying is that I could lose any one of my 75 domains that I have under your administration at any point in time. Is this what you are saying?
As of today, I have not received a call from Aphiwe or anyone from 1-Grid to discuss resolution.
The thing is, Aphiwe told me that he has no influence and is not in a position to a decision regarding this massive error. When Aphiwe spoke to me yesterday, he said that that senior management are not prepared to offer me any form of compensation for this blunder. Nothing.
Let me point out again, I have lost a unique business concept which is tied up in the domain name that was lost by 1-Grid. Years of design, software & coding work went into this website and management say that they are not prepared to offer me anything.
So here I sit, waiting for this wrong to be corrected, but I must confess, I don't hold out much hope, considering the way I have been treated.
Kind Regards
Nick Potgieter
www.nickpotgieter.co.za
NP
Nick P's updateReviewer Update
08 Oct 2019, 16:32Finally I get a response from Yusuf at 1-Grid, who has basically ghosted me for 2 weeks and not returned any of my mails.
They have spoken to ZACR and the domain they failed to renew and which "******" by another person will not be returned to me.
However if I want to I can open a dispute resolution with the arbitration body which will cost ME
only R20 000 up-front.
They are not prepared to do anything. I repeat nothing.
I said I would be prepared to take a reduction in the cost of my services or a credit as I am a reseller. They offered me two months free hosting and a free domain.
A couple of hundred bucks for a domain that I have spent years developing, that constitutes a unique intellectual concept and has cost me over R50 000 in time and effort.
So beware resellers and potential 1-Grid customers. They don't care about you, they don't care if they make a mistake. You will pay.
I have been ghosted on email.
I have been ghosted on the helpline.
I call in and they see my number and make me wait for 20 mins and then cut me off.
The only way I get through is by calling another department.
Ironically, I have been with them for over 10 years as a reseller, since the Web Africa days and this is how I get treated. Loyalty means nothing.
BEWARE of this company, they do not care about you or your business. I am not quite sure who the current CEO is of 1 Grid, but I am sure if they knew what was going on here they would be very unhappy and would do something about this. I suspect that the incompetence is being hidden here.
So now I sit, wondering what next this company might do to me, which of my 70 domains they might lose next, which service might be affected, as it is I had 10 websites down for 3 days over the weekend because of an internal error.
If anyone has any ideas or advice, I would appreciate it.
They have spoken to ZACR and the domain they failed to renew and which "******" by another person will not be returned to me.
However if I want to I can open a dispute resolution with the arbitration body which will cost ME
only R20 000 up-front.
They are not prepared to do anything. I repeat nothing.
I said I would be prepared to take a reduction in the cost of my services or a credit as I am a reseller. They offered me two months free hosting and a free domain.
A couple of hundred bucks for a domain that I have spent years developing, that constitutes a unique intellectual concept and has cost me over R50 000 in time and effort.
So beware resellers and potential 1-Grid customers. They don't care about you, they don't care if they make a mistake. You will pay.
I have been ghosted on email.
I have been ghosted on the helpline.
I call in and they see my number and make me wait for 20 mins and then cut me off.
The only way I get through is by calling another department.
Ironically, I have been with them for over 10 years as a reseller, since the Web Africa days and this is how I get treated. Loyalty means nothing.
BEWARE of this company, they do not care about you or your business. I am not quite sure who the current CEO is of 1 Grid, but I am sure if they knew what was going on here they would be very unhappy and would do something about this. I suspect that the incompetence is being hidden here.
So now I sit, wondering what next this company might do to me, which of my 70 domains they might lose next, which service might be affected, as it is I had 10 websites down for 3 days over the weekend because of an internal error.
If anyone has any ideas or advice, I would appreciate it.
NP
Nick P's update08 Oct 2019, 16:32
Reviewer Update
Finally I get a response from Yusuf at 1-Grid, who has basically ghosted me for 2 weeks and not returned any of my mails.
They have spoken to ZACR and the domain they failed to renew and which "******" by another person will not be returned to me.
However if I want to I can open a dispute resolution with the arbitration body which will cost ME
only R20 000 up-front.
They are not prepared to do anything. I repeat nothing.
I said I would be prepared to take a reduction in the cost of my services or a credit as I am a reseller. They offered me two months free hosting and a free domain.
A couple of hundred bucks for a domain that I have spent years developing, that constitutes a unique intellectual concept and has cost me over R50 000 in time and effort.
So beware resellers and potential 1-Grid customers. They don't care about you, they don't care if they make a mistake. You will pay.
I have been ghosted on email.
I have been ghosted on the helpline.
I call in and they see my number and make me wait for 20 mins and then cut me off.
The only way I get through is by calling another department.
Ironically, I have been with them for over 10 years as a reseller, since the Web Africa days and this is how I get treated. Loyalty means nothing.
BEWARE of this company, they do not care about you or your business. I am not quite sure who the current CEO is of 1 Grid, but I am sure if they knew what was going on here they would be very unhappy and would do something about this. I suspect that the incompetence is being hidden here.
So now I sit, wondering what next this company might do to me, which of my 70 domains they might lose next, which service might be affected, as it is I had 10 websites down for 3 days over the weekend because of an internal error.
If anyone has any ideas or advice, I would appreciate it.
They have spoken to ZACR and the domain they failed to renew and which "******" by another person will not be returned to me.
However if I want to I can open a dispute resolution with the arbitration body which will cost ME
only R20 000 up-front.
They are not prepared to do anything. I repeat nothing.
I said I would be prepared to take a reduction in the cost of my services or a credit as I am a reseller. They offered me two months free hosting and a free domain.
A couple of hundred bucks for a domain that I have spent years developing, that constitutes a unique intellectual concept and has cost me over R50 000 in time and effort.
So beware resellers and potential 1-Grid customers. They don't care about you, they don't care if they make a mistake. You will pay.
I have been ghosted on email.
I have been ghosted on the helpline.
I call in and they see my number and make me wait for 20 mins and then cut me off.
The only way I get through is by calling another department.
Ironically, I have been with them for over 10 years as a reseller, since the Web Africa days and this is how I get treated. Loyalty means nothing.
BEWARE of this company, they do not care about you or your business. I am not quite sure who the current CEO is of 1 Grid, but I am sure if they knew what was going on here they would be very unhappy and would do something about this. I suspect that the incompetence is being hidden here.
So now I sit, wondering what next this company might do to me, which of my 70 domains they might lose next, which service might be affected, as it is I had 10 websites down for 3 days over the weekend because of an internal error.
If anyone has any ideas or advice, I would appreciate it.
NP
Nick P's updateReviewer Update
09 Oct 2019, 15:08Absolutely despicable @1grid_hosting that such companies can take advantage of small businesses and cause such a big financial loss to an individual. And try not to even rectify the error.
— Darren Naicker (@DarrenNaicker3) October 9, 2019NP
Nick P's update09 Oct 2019, 15:08
Reviewer Update
Absolutely despicable @1grid_hosting that such companies can take advantage of small businesses and cause such a big financial loss to an individual. And try not to even rectify the error.
— Darren Naicker (@DarrenNaicker3) October 9, 2019NP
Nick P's updateReviewer Update
09 Oct 2019, 15:10https://twitter.com/TheCouncilWolf/status/***
NP
Nick P's update09 Oct 2019, 15:10
Reviewer Update
https://twitter.com/TheCouncilWolf/status/***
NP
Nick P's updateReviewer Update
09 Oct 2019, 15:11This was posted by @nickpotgieter ⤵️
"How I lost over R100 000 in intellectual property, coding, design work & potential income. 1-Grid failed to renew my domain & lost years of my work. And they're not prepared to do anything!" https://t.co/AoYpZUlbFU
NP
Nick P's update09 Oct 2019, 15:11
Reviewer Update
This was posted by @nickpotgieter ⤵️
"How I lost over R100 000 in intellectual property, coding, design work & potential income. 1-Grid failed to renew my domain & lost years of my work. And they're not prepared to do anything!" https://t.co/AoYpZUlbFU
NP
Nick P's updateReviewer Update
09 Oct 2019, 15:12Email Wendy Knowler of East Coast Radio’s Consumer Watch with all the details *** - maybe a call from her will put some heat on them to fix the mess or compensate you appropriately if they’re genuinely unable to fix it.
— Sandra Reardon (@ReardonSandra) October 8, 2019NP
Nick P's update09 Oct 2019, 15:12
Reviewer Update
Email Wendy Knowler of East Coast Radio’s Consumer Watch with all the details *** - maybe a call from her will put some heat on them to fix the mess or compensate you appropriately if they’re genuinely unable to fix it.
— Sandra Reardon (@ReardonSandra) October 8, 2019