RT
Rory T
1 reviews | Active since Apr 2024
30 Apr 2024, 09:47
Shocking service
This is the 4th time this year I have holding on the phone to speak to a 1 Grid consultant - I run a business employing 45 staff and we all use email everyday. Every Monday for the last 4 weeks, all of our email dissapear from our inboxes and 1 Grid cant fix it. I am going to have to change my provider because we are losing vital communications at critical times. They used to be good but are shocking these days. I cannot use 1 grid as a reliable provider for my business
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Replies (3)0
Replies (3)
1-grid's replyOfficial
30 Apr 2024, 09:54Hi Rory,
We have taken note of your complaint and forwarded it to our support staff. Someone will be in contact soon.
Kind regards,
1-grid team
We have taken note of your complaint and forwarded it to our support staff. Someone will be in contact soon.
Kind regards,
1-grid team
1-grid's reply30 Apr 2024, 09:54
Official
Hi Rory,
We have taken note of your complaint and forwarded it to our support staff. Someone will be in contact soon.
Kind regards,
1-grid team
We have taken note of your complaint and forwarded it to our support staff. Someone will be in contact soon.
Kind regards,
1-grid team
RT
Rory T's updateReviewer Update
30 Apr 2024, 10:32I am waiting for critical orders to come through from the mines that need to be invoiced out today and I cant do it because my emails are not coming through - I need these orders now otherwise I wait another month for payment - You have no idea how critical this matter is and its happened 4 times now. I someone at 1 Grid progressed this critical failure to the highest level because I am leaving for Afrihost for reliability!
RT
Rory T's update30 Apr 2024, 10:32
Reviewer Update
I am waiting for critical orders to come through from the mines that need to be invoiced out today and I cant do it because my emails are not coming through - I need these orders now otherwise I wait another month for payment - You have no idea how critical this matter is and its happened 4 times now. I someone at 1 Grid progressed this critical failure to the highest level because I am leaving for Afrihost for reliability!
1-grid's replyOfficial
30 Apr 2024, 10:56Hi Rory,
We sincerely apologise for the repeated issues you've been experiencing. We understand how critical email communication is to your business and are working to resolve this matter swiftly. Our team is treating this as a priority and escalating it to senior management. We'll provide a thorough solution to prevent further disruptions.
We value your partnership and assure you that we're committed to restoring the service you need. Thank you for your patience, and we'll keep you updated on our progress.
Best regards,1-grid team
We sincerely apologise for the repeated issues you've been experiencing. We understand how critical email communication is to your business and are working to resolve this matter swiftly. Our team is treating this as a priority and escalating it to senior management. We'll provide a thorough solution to prevent further disruptions.
We value your partnership and assure you that we're committed to restoring the service you need. Thank you for your patience, and we'll keep you updated on our progress.
Best regards,1-grid team
1-grid's reply30 Apr 2024, 10:56
Official
Hi Rory,
We sincerely apologise for the repeated issues you've been experiencing. We understand how critical email communication is to your business and are working to resolve this matter swiftly. Our team is treating this as a priority and escalating it to senior management. We'll provide a thorough solution to prevent further disruptions.
We value your partnership and assure you that we're committed to restoring the service you need. Thank you for your patience, and we'll keep you updated on our progress.
Best regards,1-grid team
We sincerely apologise for the repeated issues you've been experiencing. We understand how critical email communication is to your business and are working to resolve this matter swiftly. Our team is treating this as a priority and escalating it to senior management. We'll provide a thorough solution to prevent further disruptions.
We value your partnership and assure you that we're committed to restoring the service you need. Thank you for your patience, and we'll keep you updated on our progress.
Best regards,1-grid team