Shocking migration- emails down for over 10 days

I read all the other good reviews about Zolani, Eldrid, Antonia - been through them all. A lot of other users seemed to have a smooth migration. Unfortunately not me I was forced into a migration by 1-grid from their old severs to new servers. 10 days later I still have no emails I log tickets and they get closed without being resolved - which in this industry is a shocking ethical violation by the support staff I have to follow up twice a day - and every time it’s the same story - they need to escalate to a SYSADMIN or Plesk Super User and will phone back. Which they never do. Then I have to phone again If you are considering using 1-grid for hosting I would recommend looking elsewhere