MJ
Moira J
1 reviews | Active since Nov 2018
06 Nov 2018, 15:00
Service unfairly suspended and unable to contact
My payment was not allocated to my account and so they suspended my service. I logged a support ticket, called the call center (waited for an hour and gave up), emailed and got no response. Ended up paying again just so I could have access to my emails!
Will try cancel but I bet it is going to be a struggle!
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Replies (1)
1-grid's replyOfficial
07 Nov 2018, 08:19Hi Moira,
We do apologize for the inconvenience you have experienced thus far but we can assure you that it will definitely improve. I have provided your contact details to the billing team for them to get in touch with you regarding your query.
Regards,
Jason
We do apologize for the inconvenience you have experienced thus far but we can assure you that it will definitely improve. I have provided your contact details to the billing team for them to get in touch with you regarding your query.
Regards,
Jason
1-grid's reply07 Nov 2018, 08:19
Official
Hi Moira,
We do apologize for the inconvenience you have experienced thus far but we can assure you that it will definitely improve. I have provided your contact details to the billing team for them to get in touch with you regarding your query.
Regards,
Jason
We do apologize for the inconvenience you have experienced thus far but we can assure you that it will definitely improve. I have provided your contact details to the billing team for them to get in touch with you regarding your query.
Regards,
Jason