WP
Wimpie P
1 reviews | Active since Apr 2026
08 Apr 2026, 11:18
Service non existant
Customer service is nonexistent and absolutely pathetic, a week and still no joy, no call backs, hold for more than an hour on the phone just to get disconnected and then to chat to an AI bot... Really **** poor service.
Helpful (0)
Replies (2)0
Replies (2)
1-grid's replyOfficial
08 Apr 2026, 14:15Hi Wimpie,
Thank you for sharing your experience, and we’re truly sorry for the frustration you’ve gone through, especially the delays, difficulty reaching us, and lack of follow-up.
We’ve escalated your query to our Advanced Technical Support Team, who are investigating this further. They will be in contact with you directly to provide an update and next steps.
We understand how important this is and remain fully committed to getting this resolved for you.
Kind regards,
The 1-grid Team
Thank you for sharing your experience, and we’re truly sorry for the frustration you’ve gone through, especially the delays, difficulty reaching us, and lack of follow-up.
We’ve escalated your query to our Advanced Technical Support Team, who are investigating this further. They will be in contact with you directly to provide an update and next steps.
We understand how important this is and remain fully committed to getting this resolved for you.
Kind regards,
The 1-grid Team
1-grid's reply08 Apr 2026, 14:15
Official
Hi Wimpie,
Thank you for sharing your experience, and we’re truly sorry for the frustration you’ve gone through, especially the delays, difficulty reaching us, and lack of follow-up.
We’ve escalated your query to our Advanced Technical Support Team, who are investigating this further. They will be in contact with you directly to provide an update and next steps.
We understand how important this is and remain fully committed to getting this resolved for you.
Kind regards,
The 1-grid Team
Thank you for sharing your experience, and we’re truly sorry for the frustration you’ve gone through, especially the delays, difficulty reaching us, and lack of follow-up.
We’ve escalated your query to our Advanced Technical Support Team, who are investigating this further. They will be in contact with you directly to provide an update and next steps.
We understand how important this is and remain fully committed to getting this resolved for you.
Kind regards,
The 1-grid Team
WP
Wimpie P's updateReviewer Update
09 Apr 2026, 08:09Still waiting for someone to contact me, you have my phone number on records, spent almost 3 hours yesterday trying to get through to your non-existent call center, constantly on hold and then the call drops, you are not going to refund me for the calls, your service was one of the best in the country not so long ago and now it does not exist...
WP
Wimpie P's update09 Apr 2026, 08:09
Reviewer Update
Still waiting for someone to contact me, you have my phone number on records, spent almost 3 hours yesterday trying to get through to your non-existent call center, constantly on hold and then the call drops, you are not going to refund me for the calls, your service was one of the best in the country not so long ago and now it does not exist...