Service Delivery

I spoke to Mr. Gavin Alexander this morning regarding email speed degradation which impacted my clients (I own a reseller service with 1-grid). He asked the relevant questions and provided applicable feedback. He responded speedily and in no time, literally as I was talking to the gentleman, the issue was resolved. How's that for quality service huh?

My quality of service depends on 1-grids network availability and recovery time and to date, the 1-grid team has held the standard high in my opinion.

I thank you Mr. Gavin and the 1-grid team.

I will be remiss if I do not mention Ms. Taqiyah Jacobs who called shortly after I spoke to Mr. Gavin. Ms. Taqiyah checked if my issue was resolved and if there was anything else that I required. One cannot simply overlook the importance of a collective team working together to deliver an outstanding service. Thank you for checking up Ms. Taqiyah.

May our relationship as client and service provider stay intact for many years to come.