Servers Down, Zero Communication & just Terrible Service

1Grid don't even deserve this 1 star rating. I have never received such shocking service - ever. My client's website went down TEN DAYS AGO and I have spent about 30 hours or more of unpaid time trying to rectify the issue. - At least 20 phone calls. - Dropped calls with no call backs. - Promises to call back and I'm still waiting. - 4 tickets lodged - no response. - Numerous live chats where waiting hours is also a thing.

I have eventually had to move my client's website away from 1Grid to my trusted service provider. - who are a dream to deal with.

I can understand that sometimes there are issues with servers but this has gone on for almost two weeks and the loss of income for my client (not to mention myself) due to her website being down is in the 10s of thousands of rands and the fact that we were not communicated with and practically ignored is just astounding.

1Grid your support systems do not work, your staff do not follow up and you are giving the impression that you do not give a damn about your paying clients. This is not a good way to run a business.

I will never again take on a new website client who hosts with you and I will certainly never recommend you as a hosting provider.