BS
Bongani S
1 reviews | Active since Oct 2015
21 Feb 2019, 09:40
Server Down for DAYS!!! Worst Hosting Company in SA!!!
1-grid has to be the worst service provider in the country right now. They service a mammoth of customers but they are unable to get a server back up which is affecting businesses who use their service. The server has been down for 2 DAYS now. People are unable to continue with business, they cannot receive emails, and customers are asking what happened to the websites. Everyone is furious and 1-grid only asks for a customer code to speak to us when they should be focusing on restoring a server.
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1-grid's replyOfficial
21 Feb 2019, 12:47Good Afternoon Bongani,
Please kindly note that we tried to contact you to discuss the issue. We apologise for the service outage you are currently experiencing on your host server. We encountered a critical disk failure during a new hardware installation, and have had to resort to backups which, unfortunately, is a very slow process.
We understand your frustration and we apologise again for the inconvenience.
A senior manager will contact you again to provide feedback.
Sincerely,
Elsa
Please kindly note that we tried to contact you to discuss the issue. We apologise for the service outage you are currently experiencing on your host server. We encountered a critical disk failure during a new hardware installation, and have had to resort to backups which, unfortunately, is a very slow process.
We understand your frustration and we apologise again for the inconvenience.
A senior manager will contact you again to provide feedback.
Sincerely,
Elsa
1-grid's reply21 Feb 2019, 12:47
Official
Good Afternoon Bongani,
Please kindly note that we tried to contact you to discuss the issue. We apologise for the service outage you are currently experiencing on your host server. We encountered a critical disk failure during a new hardware installation, and have had to resort to backups which, unfortunately, is a very slow process.
We understand your frustration and we apologise again for the inconvenience.
A senior manager will contact you again to provide feedback.
Sincerely,
Elsa
Please kindly note that we tried to contact you to discuss the issue. We apologise for the service outage you are currently experiencing on your host server. We encountered a critical disk failure during a new hardware installation, and have had to resort to backups which, unfortunately, is a very slow process.
We understand your frustration and we apologise again for the inconvenience.
A senior manager will contact you again to provide feedback.
Sincerely,
Elsa