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Nanandi A

1 reviews | Active since May 2019

30 Jul 2025, 15:28

Seems 1 Grid wants to be sued,

It seems like they take the threat of beign sued for losses and damages lightly, wonder if their board will feel the same way, esoecially with the increasing number of compaints.

They destroyed my emails, lost emails and lost vital emails that were evidence, stopped my emails form working and then left me without a working business email either and then for days did not bother seeing any urgency in addressing this

fortunately I have witnesses to the calls and when they were remotely working on my mails and I have a witness who heard a supervisor by the name of Jo promise to address the sheer mess. that was Monday morning , her latest when I sent messages saying she must call me NB was that she kicked me back down the ladder to the same person (Peter) who caused the problem in the first place ,

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Replies (5)
1-grid
1-grid's reply31 Jul 2025, 08:56
Official
Hi Nanandi,

Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you've faced and the frustration this has caused you. Your concerns are being taken seriously, and we deeply regret any disruption to your business communications and the way your case was handled.

Please know that we are investigating the matter internally to understand exactly what went wrong and to ensure appropriate follow-up. 

Warmest Regards, 
The 1-grid Team
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Nanandi A's update01 Aug 2025, 11:53
Reviewer Update

FOUR DAYS I HAVE HAD NO ACCESS TO MY MAILS AND MY OUTLOOK, ALL MESSAGES AND MAILS AND CALLS ARE IGNROED AND A DEMAND TO RESOLVE BY TODAY LUNCH HAS ALSO BEEN IGNORED,

A NEW TICKET SUBMITTED IT 24 HOURS LATER SHOWING PROCESSING

THE REVIEW 2 DAYS AGO WAS REP**** TO AND SAID INTERNAL INVESTIGAITON BEING DONE, BUT HEARD NOTHING, WHY IS THAT ?

AND FOR 4 DAYS NOW I CANNOT WORK AT ALL AND BEFORE THAT WAS SPRODICALLY IMPACTED

THESE REVIEWS WILL BECOME EVIDENCE TOO
Date of experience:
August 01, 2025
1-grid
1-grid's reply01 Aug 2025, 13:31
Official
Hi Nanandi, We sincerely apologise for the continued below-par experience, and this is not the level of support we aim to provide. We fully understand the impact this has had on your work, and we are treating this matter with urgency. Your concern has been escalated internally to senior management, and we will provide you with a direct update shortly. We regret the delay and appreciate your patience as we work to resolve this as quickly as possible. Warmest Regards,
The 1-grid Team
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Nanandi A's update03 Aug 2025, 19:39
Reviewer Update
I am getting soooooo frustrated with the patronising condascending replies that are repeated same words and sugar coated to appear like anything emaning ful is happening , when nothing is

YOU HAVE DONE NOTHING to get back to me. Yes you sent emails to a email I could not access them.

You gett the same *********** person who caused this to call me back and force me to have no choice but deal with him otherwise I wont have access to my emails. Clearly 1 Grid thinks its funny to keep getting the same person who speaks to me in the most defecting avoiding and detached ways bringing me to a point of wanting to punch the wall, The call is recorded and inbetween my sheer frustrationg and yes yelling too, it is recorded that Peter refused to answer quesitons, and avoided doing so at all costs, why, because then it would be foudn that he had in fact negligently caused this. That the man is still at work and not suspended pending a investigaiton and possibly a dicplinary is beyong my udnerstanding. Less so that 1 grid keep getting him to call me and fic the mess and each time he goes onto my lapotp something else is a issue. The call will be transcribed. My call with Jo is also recorded and will also be transcribed.

WHY ON earth would 1 grid keep making the same person who caused this be the one to call me over and over and just pour fuel on a raging fire , explain this to me

This last time it turns out I couldnt send mails because when he changed mya ccoutn type and settign WIITHOUT my permisison, he, when changing the accounts , (without my permission) failed to seldect certain options meaning I could not send emails. FOR A WEEK

Jo his Boss seems to see no need to call me

Ms D Rodrihues the main Operaiton officer there also seems to not think that this extreme situaiotn is worthy of a call from her

the CEO, who is listed on CIPC and who I know has been in contatc with them ( he resides in the uk) know this as dear Peter told me there was a email about it. Yet the CEo while making a fortune from the company is seemingly to elite and possibly entitled to dirty his hands by actually having someone from his office contact me and acknowledge my email and my situaiton.. Seems he has fogotten a thing called fiduciary duty

Not one person in a managemtn or seniot postion has bothered tp cpntact me personally in regard to this matter.

Not even the legal department at 1 Grid that I emailed too

Changing my accounts setting without my permission was also a huge faux pas .Lets be clear I did not even know that he was going to create new accounts and delete my old ones and change the seetings. At no stage did I give him permisison to do this, he acted unilatrealy on his own. Explain to me how you delete a person informaiton without getting their permission to do this aciton ?????!!!!!

And oh yes the best is I was being chared for a back up service that in fact was not knownjly able to be backed up and did not back up but I paid for it and my money was taken for it. I thihnk they call that ***** (M I just found that out on Saturday)

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1 Grid can expect legal communicaiton this week, which dependant on their response will lead to a court case. One I am confident I will win. the CEO who is also a Director will be included , as his name is on the CIPC papers,




1-grid
1-grid's reply04 Aug 2025, 10:27
Official
Hi Nanandi,

We fully understand the impact that your concerns raised have had on your work, and we are treating this matter with urgency. Your case was escalated to our Senior Management team, who have since provided direct feedback to you.  Warmest Regards, 
The 1-grid Team