PN
Paula N
1 reviews | Active since Sept 2010
21 May 2025, 09:31
SAME ISSUE OVER AND OVER AGAIN!
Wrote a review on 15 May 2025 at 15:07 "Hosting Prices goes up, but Support is non-existent!", and the problem was sorted in a few days, but again! Today the same issue, it is like they cannot fix the issues that keeps on arising, UNACCEPTABLE
Helpful (0)
Replies (3)0
Replies (3)
1-grid's replyOfficial
21 May 2025, 11:14Hi Paula,
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing with your website.
This is not the experience we expect you to have, and we apologise for any inconvenience caused.
We have taken your feedback regarding this seriously and have asked our Pro Support Team to investigate your concerns. They should be in contact with you as soon as possible to discuss this further.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing with your website.
This is not the experience we expect you to have, and we apologise for any inconvenience caused.
We have taken your feedback regarding this seriously and have asked our Pro Support Team to investigate your concerns. They should be in contact with you as soon as possible to discuss this further.
Warmest regards,
The 1-grid Team
Best regards,
1-grid's reply21 May 2025, 11:14
Official
Hi Paula,
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing with your website.
This is not the experience we expect you to have, and we apologise for any inconvenience caused.
We have taken your feedback regarding this seriously and have asked our Pro Support Team to investigate your concerns. They should be in contact with you as soon as possible to discuss this further.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing with your website.
This is not the experience we expect you to have, and we apologise for any inconvenience caused.
We have taken your feedback regarding this seriously and have asked our Pro Support Team to investigate your concerns. They should be in contact with you as soon as possible to discuss this further.
Warmest regards,
The 1-grid Team
Best regards,
PN
Paula N's updateReviewer Update
21 May 2025, 11:19I cannot do this anymore this has been ongoing for almost 4 months now, Joseph Mubwandarikwa assured me this will not occur again, I guess it is time to move all my hosting to a service provider who cares and can provide support!
PN
Paula N's update21 May 2025, 11:19
Reviewer Update
I cannot do this anymore this has been ongoing for almost 4 months now, Joseph Mubwandarikwa assured me this will not occur again, I guess it is time to move all my hosting to a service provider who cares and can provide support!
1-grid's replyOfficial
21 May 2025, 12:05Paula, we truly are sorry for the extent of the ongoing nature of your challenges, and we have fully taken heed of the negative impact that this has had on you, and your business, especially as a valued Pro Customer with us.
Our Team is investigating the matter and doing their absolute best to ensure that we cover all aspects of any further necessary actions that need to be taken on our part to work towards a final resolution for this with you.
They will be in contact as soon as possible.
Please know that we deeply apologise for your experience, we will make every effort to do better, and be the best we can moving forward.
Warmest regards,
The 1-grid Team
Our Team is investigating the matter and doing their absolute best to ensure that we cover all aspects of any further necessary actions that need to be taken on our part to work towards a final resolution for this with you.
They will be in contact as soon as possible.
Please know that we deeply apologise for your experience, we will make every effort to do better, and be the best we can moving forward.
Warmest regards,
The 1-grid Team
Best regards,
1-grid's reply21 May 2025, 12:05
Official
Paula, we truly are sorry for the extent of the ongoing nature of your challenges, and we have fully taken heed of the negative impact that this has had on you, and your business, especially as a valued Pro Customer with us.
Our Team is investigating the matter and doing their absolute best to ensure that we cover all aspects of any further necessary actions that need to be taken on our part to work towards a final resolution for this with you.
They will be in contact as soon as possible.
Please know that we deeply apologise for your experience, we will make every effort to do better, and be the best we can moving forward.
Warmest regards,
The 1-grid Team
Our Team is investigating the matter and doing their absolute best to ensure that we cover all aspects of any further necessary actions that need to be taken on our part to work towards a final resolution for this with you.
They will be in contact as soon as possible.
Please know that we deeply apologise for your experience, we will make every effort to do better, and be the best we can moving forward.
Warmest regards,
The 1-grid Team
Best regards,