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Tony E
1 reviews | Active since Dec 2011
13 Sept 2024, 12:40
Premium Support actually means NO Support
Once again the "Premium" support becomes poor and non existent . Messaged early this morning and STILL NO RESPONSE..
Surprised you guys still in business
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Replies (1)
1-grid's replyOfficial
13 Sept 2024, 12:57Hi Tony,
Thank you for bringing this to our urgent attention. We're really sorry that you have not received the support required, and can understand the frustration that you are experiencing. We take these matters very seriously.
We're really sorry that this is negatively impacting you, and please know that our Team is attending to this as a priority.
I will also be in contact with you directly via email so that you have my direct contact details.
At any time, and in the future, please do not hesitate to reach out to me directly if you are not receiving the support you require or have critical concerns that are not being addressed, and I will be more than happy to get this prioritised for you.
Looking forward to hearing from, and further connecting with you.
Warmest regards,
Natalie from the 1-grid Team
Thank you for bringing this to our urgent attention. We're really sorry that you have not received the support required, and can understand the frustration that you are experiencing. We take these matters very seriously.
We're really sorry that this is negatively impacting you, and please know that our Team is attending to this as a priority.
I will also be in contact with you directly via email so that you have my direct contact details.
At any time, and in the future, please do not hesitate to reach out to me directly if you are not receiving the support you require or have critical concerns that are not being addressed, and I will be more than happy to get this prioritised for you.
Looking forward to hearing from, and further connecting with you.
Warmest regards,
Natalie from the 1-grid Team
1-grid's reply13 Sept 2024, 12:57
Official
Hi Tony,
Thank you for bringing this to our urgent attention. We're really sorry that you have not received the support required, and can understand the frustration that you are experiencing. We take these matters very seriously.
We're really sorry that this is negatively impacting you, and please know that our Team is attending to this as a priority.
I will also be in contact with you directly via email so that you have my direct contact details.
At any time, and in the future, please do not hesitate to reach out to me directly if you are not receiving the support you require or have critical concerns that are not being addressed, and I will be more than happy to get this prioritised for you.
Looking forward to hearing from, and further connecting with you.
Warmest regards,
Natalie from the 1-grid Team
Thank you for bringing this to our urgent attention. We're really sorry that you have not received the support required, and can understand the frustration that you are experiencing. We take these matters very seriously.
We're really sorry that this is negatively impacting you, and please know that our Team is attending to this as a priority.
I will also be in contact with you directly via email so that you have my direct contact details.
At any time, and in the future, please do not hesitate to reach out to me directly if you are not receiving the support you require or have critical concerns that are not being addressed, and I will be more than happy to get this prioritised for you.
Looking forward to hearing from, and further connecting with you.
Warmest regards,
Natalie from the 1-grid Team