IV
Ilse V
1 reviews | Active since Apr 2023
08 Oct 2023, 10:17
POOREST TECHNICAL SERVICE
I logged a technical support ticket abo9ut 2 weeks ago and it is still not resolved. I am getting emails from my clients in triplicate and even 5 times on one subject. The 1-Grid team can't resolve my issue or get me on Anydesk to check my Outlook settings in Outlook. They just give no response. No Anydesk support No call back.
Just no feedback at all in 2 weeks. This is extremely POOR SERVICE.
My frustration is growing every day.
I am a Reseller for them and have about 15 clients on my Reseller package. If they give me such poor service, I am thinking of moving to another ISP.
Any suggestions for a better ISP?
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1-grid's replyOfficial
09 Oct 2023, 08:45Hi Ilse,
We have taken note of your complaint and forwarded your message to our support staff. Someone will be in touch soon.
Kind regards,
1-grid team
We have taken note of your complaint and forwarded your message to our support staff. Someone will be in touch soon.
Kind regards,
1-grid team
1-grid's reply09 Oct 2023, 08:45
Official
Hi Ilse,
We have taken note of your complaint and forwarded your message to our support staff. Someone will be in touch soon.
Kind regards,
1-grid team
We have taken note of your complaint and forwarded your message to our support staff. Someone will be in touch soon.
Kind regards,
1-grid team