Poor Technical Support

On 26/05/2026 at 11:20, I reported to 1-Grid that my client’s emails were not syncing on her MacBook. I received Ticket Number #***.

As a reseller managing more than 10 clients through Jabulani Design Studio, this was an urgent matter. I requested assistance, and after holding on for more than 30 minutes, I was informed by the technician that he would call me back. I then spent a further 15 minutes on the phone trying to resolve the issue, only to be told that they do not use UltraViewer on MacBook.

Despite this, the issue is still not resolved. My client is still unable to use her emails on Outlook because the emails are not syncing correctly.

This reflects poorly on my company as a reseller and may result in me losing my client.

Up until now, Friday, 29/05/2026 at 10:00, I have received no response via email or telephone regarding this matter. I am extremely disappointed with the level of service and support received.