RJvR
Rudolph Janse van Rensburg
1 reviews | Active since Apr 2016
06 Feb 2026, 10:58
Poor technical support
As a reseller I am very disappointed in the poor support 1-Grid provides, this is not my first time and I must decide to find a different provider. After sending an email and calling 1-Grid nobody came back to me. One of my customer domains has disappeared and another's email is down for one day no. Due to the lack of service I have lost R6000 due to a cancellation. I wil not suggest using this company.
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Replies (3)0
Replies (3)
1-grid's replyOfficial
06 Feb 2026, 11:12Hi Rudolph,Please accept our apologies and be assured that we’re committed to getting this resolved as soon as possible.We’ve arranged for a senior member of our support team to prioritize your escalations and then reach out to you directly.Kind regards,The 1-grid Team
1-grid's reply06 Feb 2026, 11:12
Official
Hi Rudolph,Please accept our apologies and be assured that we’re committed to getting this resolved as soon as possible.We’ve arranged for a senior member of our support team to prioritize your escalations and then reach out to you directly.Kind regards,The 1-grid Team
RJvR
Rudolph Janse van Rensburg's updateReviewer Update
07 Feb 2026, 15:23The same old story. A senior person did contact me assured me of feedback on the progress and the last time I heard from them is 13H00 on Friday. Requested feedback today and get ignored again.
RJvR
Rudolph Janse van Rensburg's update07 Feb 2026, 15:23
Reviewer Update
The same old story. A senior person did contact me assured me of feedback on the progress and the last time I heard from them is 13H00 on Friday. Requested feedback today and get ignored again.
1-grid's replyOfficial
09 Feb 2026, 13:56 Hi Rudolph, Thank you for reaching out again. We’ve arranged another callback for you and our support team will reach out to you shortly. Kind regards,
The 1-grid Team
The 1-grid Team
1-grid's reply09 Feb 2026, 13:56
Official
Hi Rudolph, Thank you for reaching out again. We’ve arranged another callback for you and our support team will reach out to you shortly. Kind regards,
The 1-grid Team
The 1-grid Team