BM
Bongane M
1 reviews | Active since Jul 2012
04 Dec 2025, 05:10
Poor support service and emails disappeared
All my emails my old emails have disappeared from the inbox. My emails for over 10 years have disappeared from the inbox after I lodged a ticket that my emails are not working and this person "Tamryn" closed the ticket without even finding out from me if my problem is resolved.
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Replies (1)
1-grid's replyOfficial
04 Dec 2025, 07:33Hi Bongane,
We're really sorry to learn about your experience. Losing access to your emails is extremely stressful, and we should absolutely confirm whether access has been restored before closing a ticket.
This is not the level of service we expect from ourselves. We are investigating this internally and will provide mentoring as needed.
Thank you for bringing this to our attention. We take this seriously and want to make it right. A senior agent will be in contact with you shortly.
Kind regards,
Your 1-grid team
We're really sorry to learn about your experience. Losing access to your emails is extremely stressful, and we should absolutely confirm whether access has been restored before closing a ticket.
This is not the level of service we expect from ourselves. We are investigating this internally and will provide mentoring as needed.
Thank you for bringing this to our attention. We take this seriously and want to make it right. A senior agent will be in contact with you shortly.
Kind regards,
Your 1-grid team
1-grid's reply04 Dec 2025, 07:33
Official
Hi Bongane,
We're really sorry to learn about your experience. Losing access to your emails is extremely stressful, and we should absolutely confirm whether access has been restored before closing a ticket.
This is not the level of service we expect from ourselves. We are investigating this internally and will provide mentoring as needed.
Thank you for bringing this to our attention. We take this seriously and want to make it right. A senior agent will be in contact with you shortly.
Kind regards,
Your 1-grid team
We're really sorry to learn about your experience. Losing access to your emails is extremely stressful, and we should absolutely confirm whether access has been restored before closing a ticket.
This is not the level of service we expect from ourselves. We are investigating this internally and will provide mentoring as needed.
Thank you for bringing this to our attention. We take this seriously and want to make it right. A senior agent will be in contact with you shortly.
Kind regards,
Your 1-grid team