FB
Frances B
1 reviews | Active since Oct 2019
22 Oct 2021, 15:17
Poor Support
It is impossible to get any support. I loaded a ticket over 24hrs ago and got a reply saying they were working on the problem. It was still not resolved today. I sat on live chat for over an hour without any assistance. I emailed twice with no response. I tried calling and got a message that there was no one available and the line then goes dead. When I eventually got hold of someone she said the problem was fixed, but when I insisted we ere still not getting emails and she checked, I was correct. She said she had no idea what was going on and would look into. Now we wait and see how long this will take before anyone helps. I am definitely going to be looking for another hosting platform.
Helpful (0)
Replies (1)0
Replies (1)1-grid's replyOfficial
22 Oct 2021, 16:59 Hi Frances,
We apologise for the experience you had.
One of our agents will reach out to you shortly.
We apologise for the experience you had.
One of our agents will reach out to you shortly.
1-grid's reply22 Oct 2021, 16:59
Official
Hi Frances,
We apologise for the experience you had.
One of our agents will reach out to you shortly.
We apologise for the experience you had.
One of our agents will reach out to you shortly.
