Poor Support

I wish to complain about my emails being down from the 11th of October 2024 till date

I am complaining because the migration that was performed took too long and the fact that they had to rebuild another server before the migrating customers, this got me very worried, which explains why they took so long. How can they not have a backup server for times like this. This has cost my clients and myself reputation and money.

When I first picked up this problem, I contacted support and was told that there's migration going on and I should not worry. Three people I spoke to Linda, Angus and there was another lady and they did not help in any how possible to give at least a solid response as to my why we customers never got notified of this and and why emails and folders were disappearing from inbox and if they can promised that all that info will be put back to users like they where. I believe that their response was unfair because why must customers suffer like this and I would like a written statement explaining your company's position and what you will do about my complaint.