1 reviews | Active since May 2020
Poor Service to customers
Hi Everyone, I have a very pressing issue that I would like to mention.
I have registered with 1 grid, 6 months back, I had also been a Gridhost member and up until this point both services for something as simple as emailing and domain registering has been a countless challenge.
To date, I have a number of ticket queries logged, chats with the robot on their website and invested in their company.
Yet no issues have been resolved nor dealt with, today I have logged 3 calls with little to none feedback and one of the questions I have kindly asked was that my domain to be released from them ,which I have filed to be transferred at the beginning of this month has still not been done.
Are you holding my domain to ransom for not wanting more business from you guys?
Kindly do assist,
We appreciate the detailed feedback you have given us today, it gives us the opportunity to identify areas that need to be worked on as our customers are top priority - we always aim to deliver a great experience with each interaction.
Sorry that we missed this mark for you Aaron, we are going to address your concerns mentioned above with urgency to ensure we identify the root cause today.
Could you please provide me with you client ID and contact number.
Sincerely,
Tara
We appreciate the detailed feedback you have given us today, it gives us the opportunity to identify areas that need to be worked on as our customers are top priority - we always aim to deliver a great experience with each interaction.
Sorry that we missed this mark for you Aaron, we are going to address your concerns mentioned above with urgency to ensure we identify the root cause today.
Could you please provide me with you client ID and contact number.
Sincerely,
Tara
Kindly do assist as it is Day 2 now!!!!!!!!!!!!!!!!!!!!
Kindly do assist as it is Day 2 now!!!!!!!!!!!!!!!!!!!!
I am aware that Geffin contacted you yesterday to assist, I will request that he call you again regarding your above concerns and would like to apologise for not meeting your expectations - we will work hard again to address and resolve this today.
Sincerely,
Tara
I am aware that Geffin contacted you yesterday to assist, I will request that he call you again regarding your above concerns and would like to apologise for not meeting your expectations - we will work hard again to address and resolve this today.
Sincerely,
Tara
You may keep what is owed, just want this issue to be resolved today please.
You may keep what is owed, just want this issue to be resolved today please.