DL
Dixon L
1 reviews | Active since Sept 2018
04 Oct 2019, 15:38
Poor service - Billing Department
Terrible company to deal with, they will suspend your account and you send them remittance that you have been sending them for the past three years and they tell you is not acceptable. My advise if you can avoid this company stay away, is very unfortunate we have to look for new company to host our 200 domains and 132 website not because of technical problems but poor billing department.
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1-grid's replyOfficial
07 Oct 2019, 09:30Good Day Dixon,
Amien from our billing department has now been in contact with you to discuss the matter around the sending and format of proof of payment. We trust that the issue has now been resolved and we can confirm that the account has been unsuspended immediately.
Please accept our apologies for the inconvenience and frustration caused.
Sincerely,
Elsa
Amien from our billing department has now been in contact with you to discuss the matter around the sending and format of proof of payment. We trust that the issue has now been resolved and we can confirm that the account has been unsuspended immediately.
Please accept our apologies for the inconvenience and frustration caused.
Sincerely,
Elsa
1-grid's reply07 Oct 2019, 09:30
Official
Good Day Dixon,
Amien from our billing department has now been in contact with you to discuss the matter around the sending and format of proof of payment. We trust that the issue has now been resolved and we can confirm that the account has been unsuspended immediately.
Please accept our apologies for the inconvenience and frustration caused.
Sincerely,
Elsa
Amien from our billing department has now been in contact with you to discuss the matter around the sending and format of proof of payment. We trust that the issue has now been resolved and we can confirm that the account has been unsuspended immediately.
Please accept our apologies for the inconvenience and frustration caused.
Sincerely,
Elsa