JF
Jenny F
1 reviews | Active since Apr 2020
13 Mar 2026, 15:45
Poor service
Very poor service. Been a customer since 2012 and if I could rate them at -10 I would. Not good at all
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Replies (1)
1-grid's replyOfficial
14 Mar 2026, 08:42Hi Jenny,
Thank you for reaching out and for providing us with your feedback regarding our service.
We’re truly sorry about your ongoing experience, and we appreciate the opportunity to work towards a resolution with you.
We have escalated your case to a Senior Support Team member. They will call you as soon as possible to discuss your recent concerns further with you and assist with resolving this.
Please know that we remain committed to resolving this effectively.
Kind regards,
The 1-grid Team
Thank you for reaching out and for providing us with your feedback regarding our service.
We’re truly sorry about your ongoing experience, and we appreciate the opportunity to work towards a resolution with you.
We have escalated your case to a Senior Support Team member. They will call you as soon as possible to discuss your recent concerns further with you and assist with resolving this.
Please know that we remain committed to resolving this effectively.
Kind regards,
The 1-grid Team
1-grid's reply14 Mar 2026, 08:42
Official
Hi Jenny,
Thank you for reaching out and for providing us with your feedback regarding our service.
We’re truly sorry about your ongoing experience, and we appreciate the opportunity to work towards a resolution with you.
We have escalated your case to a Senior Support Team member. They will call you as soon as possible to discuss your recent concerns further with you and assist with resolving this.
Please know that we remain committed to resolving this effectively.
Kind regards,
The 1-grid Team
Thank you for reaching out and for providing us with your feedback regarding our service.
We’re truly sorry about your ongoing experience, and we appreciate the opportunity to work towards a resolution with you.
We have escalated your case to a Senior Support Team member. They will call you as soon as possible to discuss your recent concerns further with you and assist with resolving this.
Please know that we remain committed to resolving this effectively.
Kind regards,
The 1-grid Team