OK
Olu K
1 reviews | Active since Nov 2018
25 Apr 2025, 09:55
Poor service
I am honetly fustrated with service. My links to access my 1 grid keep changing and I report the matter and non working links are sent .I call and call are not answered , I took pictures while I was on hold ,another one is more than an hour.
I have tried even to communicate via Facebook and they told me they have escalated the matter . Yesterday afternoon and guess what no one has called or attempted to resolve my issue
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1-grid's replyOfficial
26 Apr 2025, 09:01 Hi Olu,
We’re deeply sorry to hear about your experience. This is not the level of service we strive to provide, and we apologise for the frustration this has caused.
We have taken your feedback very seriously, and escalated a request to our Support Team to reach out to you to address your concerns with you on the 24th, and have further submitted additional follow-up Support escalations yesterday, and again this morning for you.
They should be in contact with you as soon as possible to follow-up with you.
Warmest regards,
The 1-grid Team
We’re deeply sorry to hear about your experience. This is not the level of service we strive to provide, and we apologise for the frustration this has caused.
We have taken your feedback very seriously, and escalated a request to our Support Team to reach out to you to address your concerns with you on the 24th, and have further submitted additional follow-up Support escalations yesterday, and again this morning for you.
They should be in contact with you as soon as possible to follow-up with you.
Warmest regards,
The 1-grid Team
1-grid's reply26 Apr 2025, 09:01
Official
Hi Olu,
We’re deeply sorry to hear about your experience. This is not the level of service we strive to provide, and we apologise for the frustration this has caused.
We have taken your feedback very seriously, and escalated a request to our Support Team to reach out to you to address your concerns with you on the 24th, and have further submitted additional follow-up Support escalations yesterday, and again this morning for you.
They should be in contact with you as soon as possible to follow-up with you.
Warmest regards,
The 1-grid Team
We’re deeply sorry to hear about your experience. This is not the level of service we strive to provide, and we apologise for the frustration this has caused.
We have taken your feedback very seriously, and escalated a request to our Support Team to reach out to you to address your concerns with you on the 24th, and have further submitted additional follow-up Support escalations yesterday, and again this morning for you.
They should be in contact with you as soon as possible to follow-up with you.
Warmest regards,
The 1-grid Team