1 reviews | Active since Jun 2018
Poor customer service and poor automaton procedures.
This company used to be awesome at customer service. They used to be a click or a call away. They have moved more towards website automation in servicing customers. I have found this very difficult to adjust to because I have logged 4x reference calls regarding emailing service which has been terminated for over a month with notice , no prompt, no offer. They just cut my email for my business when I have been with them for over 5years using the same service. I tried looking on their website to restore the services I had always received from them but their online help has been detrimental poor and received no help. You would assume that because they serve small to medium enterprises they would contact you or even run a survey for all my logged calls.
Thank you for your feedback and for raising your concerns regarding multiple ongoing struggles that you have been facing regarding reaching our Support.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you so we have escalated a request to our Support Team to reach out to you to see how we can assist with the next steps for getting you back online with us.
They should be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding multiple ongoing struggles that you have been facing regarding reaching our Support.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you so we have escalated a request to our Support Team to reach out to you to see how we can assist with the next steps for getting you back online with us.
They should be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team