Poor customer service and communication

I do not recommend 1-grid based on my recent experience.

I have been trying to assist a client with something as basic as accessing their cPanel account, and the process has been unnecessarily difficult and frustrating. After requesting a new One-Time Secret link (since the previous one expired), I called their support team for assistance.

I was placed on hold for over 30 minutes, only for the call to be dropped without any help. Since then, I’ve tried calling again multiple times, but I can’t get through to any agent.

This isn’t just a once-off inconvenience — I’ve been trying to resolve this issue for two weeks, and the lack of support has completely delayed important work for my client.

At the end of the day, reliable support is critical for any hosting company, and this experience has been disappointing. If you’re considering using them, just be aware that getting timely assistance may be a challenge.

I hope they improve their customer service, but based on my experience, I wouldn’t recommend them.