BR
Bradley R

1 reviews | Active since Jul 2016

13 May 2022, 20:11

Poor Customer Service

They notified us of maintenance which was meant to be completed by 6am this morning. I understand that things can go wrong but we have been without emails all day. I have tried 5 or maybe 6 times to get some clarity but all they have done is feed me lies and blame me for the problems we experiencing.

They moved all my domains from the original server to another server but NOT 1 of their "customer" service agents would admit there is a problem their side. I even told them that they have moved all my domains to a new server but no matter what I said I was wrong... They insisted and insisted the problem is my side and their deduction was that if the webmail works, then there is no problem their side. Moving servers makes no difference and the 40 odd PC's from around the country must all have a problem...

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Replies (1)
1-grid
1-grid's reply14 May 2022, 09:16
Official
 Hi Bradley,
We apologise for the experience you've had.
We are investigating your inquiry further.