Poor customer service

(AND STILL NO CONTACT FROM 1GRID ON THE 07/07/2025) I received the following response on the 22/06/2025:

"Hi Juan, Thank you for your feedback and for raising your concerns regarding multiple ongoing struggles that you have been facing regarding a Management Callback, and getting access to your webmail for your emails. This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused. We would really like to assist you so we have escalated a request to our Advanced Technical Team to further investigate the challenges with accessing Webmail for your emails, as well as, have escalated an urgent request for Management to reach out to you. They should be in contact with you as soon as possible but please allow 24 hours for Management at most due to the weekend, if they do not reach out before then. We have prioritised this, and will follow-up with the Advanced Technical Team today, and with Management tomorrow, as and where needed. Warmest regards, The 1-grid Team"