OK
Olu K
1 reviews | Active since Nov 2018
09 Mar 2026, 13:34
Poor communication and resolving of issues
I am writing this out of frustration and have exhausted all the means to contact 1 grid . I have been trying to get to my back end of my website with out any luck from yesterday. I opened a ticket yesterday understanding that it was weekend and they will get back to me today and yes someone did get back to me via e-mail saying they have resolved the matter . Upon checking the problem was still there .
I called and after a long wait and being cut off everytime I was no 2 the line someone answered my call and verified my information and asked me to wait the next thing I was no 4 on the line . I waited and got cut off at no 2 . I was hoping the lady will get back to me and she did not . I called again and the waiting process was the same and the call will be cut off every Ime I was number 2 . I responded to the e-mail and the next thing my e-mail was offline again after it was off for a week last week. Now this is frustrating as I need to work. While I understand technical issues but this is beyond my patience . ticket no #***
Helpful (0)
Replies (5)0
Replies (5)
1-grid's replyOfficial
09 Mar 2026, 15:03Hi Olu,
Thank you for reaching out regarding your website and email issues, and for providing us with your feedback.
Please accept our sincere apologies, and rest assured that we’re committed to using your feedback to improve.
We’ve arranged for a Senior member of our Support Team to look into this further and contact you shortly to see how we can assist you further.
Kind regards,
The 1-grid Team
Thank you for reaching out regarding your website and email issues, and for providing us with your feedback.
Please accept our sincere apologies, and rest assured that we’re committed to using your feedback to improve.
We’ve arranged for a Senior member of our Support Team to look into this further and contact you shortly to see how we can assist you further.
Kind regards,
The 1-grid Team
1-grid's reply09 Mar 2026, 15:03
Official
Hi Olu,
Thank you for reaching out regarding your website and email issues, and for providing us with your feedback.
Please accept our sincere apologies, and rest assured that we’re committed to using your feedback to improve.
We’ve arranged for a Senior member of our Support Team to look into this further and contact you shortly to see how we can assist you further.
Kind regards,
The 1-grid Team
Thank you for reaching out regarding your website and email issues, and for providing us with your feedback.
Please accept our sincere apologies, and rest assured that we’re committed to using your feedback to improve.
We’ve arranged for a Senior member of our Support Team to look into this further and contact you shortly to see how we can assist you further.
Kind regards,
The 1-grid Team
OK
Olu K's updateReviewer Update
10 Mar 2026, 08:34My issues has still not been resolved despite my efforts - I have even responded to Richard who keeps telling my e-mails are working I even sent a screen short and asked him to call me so that I can take him through what I am experiencing but he has not called nor resolved my issue. I honestly disappointed and considering searching and looking for other providers . I have been a fan and recommended and given good reviews
OK
Olu K's update10 Mar 2026, 08:34
Reviewer Update
My issues has still not been resolved despite my efforts - I have even responded to Richard who keeps telling my e-mails are working I even sent a screen short and asked him to call me so that I can take him through what I am experiencing but he has not called nor resolved my issue. I honestly disappointed and considering searching and looking for other providers . I have been a fan and recommended and given good reviews
1-grid's replyOfficial
10 Mar 2026, 09:04Hi Olu,
Thank you for taking the time to respond. We appreciate your loyalty and that we have provided more positive experiences to you in the past.
We’re truly sorry about your ongoing experience this time around, and we would appreciate the opportunity to continue working toward a resolution. We understand how frustrating this situation must be.
We have escalated it for further review by our Senior Support Team member. Once they have investigated the details, they will contact you as soon as possible to provide feedback and assist in resolving the issue.
We remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team
Thank you for taking the time to respond. We appreciate your loyalty and that we have provided more positive experiences to you in the past.
We’re truly sorry about your ongoing experience this time around, and we would appreciate the opportunity to continue working toward a resolution. We understand how frustrating this situation must be.
We have escalated it for further review by our Senior Support Team member. Once they have investigated the details, they will contact you as soon as possible to provide feedback and assist in resolving the issue.
We remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team
1-grid's reply10 Mar 2026, 09:04
Official
Hi Olu,
Thank you for taking the time to respond. We appreciate your loyalty and that we have provided more positive experiences to you in the past.
We’re truly sorry about your ongoing experience this time around, and we would appreciate the opportunity to continue working toward a resolution. We understand how frustrating this situation must be.
We have escalated it for further review by our Senior Support Team member. Once they have investigated the details, they will contact you as soon as possible to provide feedback and assist in resolving the issue.
We remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team
Thank you for taking the time to respond. We appreciate your loyalty and that we have provided more positive experiences to you in the past.
We’re truly sorry about your ongoing experience this time around, and we would appreciate the opportunity to continue working toward a resolution. We understand how frustrating this situation must be.
We have escalated it for further review by our Senior Support Team member. Once they have investigated the details, they will contact you as soon as possible to provide feedback and assist in resolving the issue.
We remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team
OK
Olu K's updateReviewer Update
11 Mar 2026, 13:51My issue is still not resolved and no update , despite Richard promising to call . What should I do now .
OK
Olu K's update11 Mar 2026, 13:51
Reviewer Update
My issue is still not resolved and no update , despite Richard promising to call . What should I do now .
1-grid's replyOfficial
11 Mar 2026, 15:15Hi Olu,
Thank you for your feedback.
A Senior Support Team member attempted to call you yesterday. However, as they were unable to reach you, they responded to your Support Ticket.
We are currently waiting for further details from you in response to your ticket to investigate this, and so that we can assist you further.
Kindly review our response from our Support Team; we remain committed to resolving this as quickly and smoothly as possible once we've received more information.
Kind regards,
The 1-grid Team
Thank you for your feedback.
A Senior Support Team member attempted to call you yesterday. However, as they were unable to reach you, they responded to your Support Ticket.
We are currently waiting for further details from you in response to your ticket to investigate this, and so that we can assist you further.
Kindly review our response from our Support Team; we remain committed to resolving this as quickly and smoothly as possible once we've received more information.
Kind regards,
The 1-grid Team
1-grid's reply11 Mar 2026, 15:15
Official
Hi Olu,
Thank you for your feedback.
A Senior Support Team member attempted to call you yesterday. However, as they were unable to reach you, they responded to your Support Ticket.
We are currently waiting for further details from you in response to your ticket to investigate this, and so that we can assist you further.
Kindly review our response from our Support Team; we remain committed to resolving this as quickly and smoothly as possible once we've received more information.
Kind regards,
The 1-grid Team
Thank you for your feedback.
A Senior Support Team member attempted to call you yesterday. However, as they were unable to reach you, they responded to your Support Ticket.
We are currently waiting for further details from you in response to your ticket to investigate this, and so that we can assist you further.
Kindly review our response from our Support Team; we remain committed to resolving this as quickly and smoothly as possible once we've received more information.
Kind regards,
The 1-grid Team